Etheline Estacion
Medicine Hat,AB
Summary
Proven professional with extensive experience at Elbow River Casino, adept in managing high-stress situations and delivering exceptional customer service. Skilled in cash handling and efficiently resolving slot machine malfunctions, demonstrating strong communication and multitasking abilities. Achieved notable customer loyalty through personal connections, embodying patience and empathy alongside rigorous attention to gaming regulations.
Overview
5
5
years of professional experience
Work History
Slot Attendant/Cashier/Slot Supervisor/Banker
Elbow River Casino
09.2013 - 12.2015
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
Table Games Dealer
Cowboy's Casino
10.2010 - 07.2013
- Dealt Blackjack, Roulette, Baccarat, Craps, and Pai Gow Tile
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Education
Science
McMaster University
Hamilton, ONSkills
- Quick learner
- Strong communication skills
- Patience and empathy
- Efficient multitasking
Languages
English
Dealer of the year award in 2013 at Cowboys Casino
I received this award for always being reliable, professional, providing a fun atmosphere to the guests, and for learning how to deal all of the games in the house.
It has been years since I have dealt casino games, because I moved to the Northwest Territories for 8 years, where there is no casino. But I believe I can quickly get back into the groove of it either by observing the games, or a quick course.
Timeline
Slot Attendant/Cashier/Slot Supervisor/Banker
Elbow River Casino
09.2013 - 12.2015
Table Games Dealer
Cowboy's Casino
10.2010 - 07.2013
Science
McMaster University
Similar Profiles
Megan DouglasMegan Douglas
Dealer/Cashier at Elbow River CasinoDealer/Cashier at Elbow River Casino
RICH PSENICKARICH PSENICKA
Senior Logistics Scheduler, Refined Products at Elbow River Marketing LTD.Senior Logistics Scheduler, Refined Products at Elbow River Marketing LTD.
Ihejirika JohnIhejirika John
Security Guard at Elbow River Grey Management LtdSecurity Guard at Elbow River Grey Management Ltd