Karen Poncelet
Aurora,ON
Summary
Developed exceptional communication and problem-resolution skills in a customer-focused environment. Demonstrated ability to manage and resolve customer inquiries and concerns efficiently. Looking to transition into a new field, leveraging strong interpersonal and analytical skills to contribute effectively.
Overview
2
2
years of professional experience
Work History
Customer Specialist
The Car Girls
09.2024 - Current
- Assisted customers with inquiries, providing timely and accurate information.
- Managed customer interactions through various channels, ensuring consistent support delivery.
- Collaborated with team members to resolve customer issues efficiently and effectively.
- Developed knowledge of products and services to enhance customer experiences.
- Worked in both the Sales and Service departments for a variety of accounts.
Server
Villa Risi - Italian Fine Dining
11.2023 - 09.2024
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Delivered food and beverages promptly while ensuring accuracy of orders.
- Assisted in training new staff on menu offerings and service standards.
- Maintained cleanliness and organization of the dining area to promote a positive atmosphere.
On Course Food and Beverage Server
Magna Golf Club
05.2023 - 11.2023
- Resolved customer complaints promptly, enhancing overall dining experience through effective communication.
- Provided courteous, friendly service while multitasking in a fast-paced environment.
- Monitored inventory levels of food and beverage supplies, assisting in restocking as needed.
Education
High School Diploma -
Aurora High School
Aurora, ON06-2022
Skills
- CRM software
- Customer service
- Problem-solving
- Sales
- Multitasking and organization
- Verbal and written communication
Timeline
Customer Specialist
The Car Girls
09.2024 - Current
Server
Villa Risi - Italian Fine Dining
11.2023 - 09.2024
On Course Food and Beverage Server
Magna Golf Club
05.2023 - 11.2023
High School Diploma -
Aurora High School
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