Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ambrosio Hernandez

Moreno Valley

Summary

Dynamic Customer Specialist with proven success at Ganas Auto, leveraging exceptional communication and negotiation skills to exceed sales goals. Expert in CRM software and social media engagement, fostering customer loyalty and driving repeat business. Committed to delivering seamless experiences and building trust, resulting in increased referrals and satisfied clients.

Overview

5
5
years of professional experience

Work History

Customer Specialist

Ganas Auto
03.2022 - 09.2025

A overall summary of the job description would include utilizing proven sales strategies to convert leads into qualified sales. Meet and exceed monthly sales goals through effective selling techniques and customer engagement. Build trust with customers to encourage repeat business and referrals. Guide customers through the entire sales process ensuring a seamless and enjoyable experience. Handle all necessary paperwork including contracts, apps, and trade in evaluations. Stay informed with latest product features. Leverage social media to promote current inventory, share customer experiences, and engage with potential buyers. Work closely with management to align sales strategies and report on progress.

Sales Associate

Metro PCS
08.2021 - 03.2022

Overall job description includes engaging with customers to build rapport and loyalty. Providing positive first impressions to welcome existing, new, and potential customers. Answering customer questions about phone lines, accessories, and promotions. Solving customer challenges by offering relevant products and services. Updating promotions and displays within the store.


Maintenance Porter

Ganas Auto
08.2020 - 08.2021

Overall job description included cleaning and organizing office areas as required. Communicating with coworkers and managers about completed duties. Performing cleaning and maintenance duties as directed. Completed light maintenance and inspections on vehicles to ensure they were ready to be sold. Pickup and deliver vehicles for customers and other locations.

Education

Bachelor of Arts - Business Administration

Cal State University San Bernardino
San Bernardino
05-2024

Skills

  • Complaint handling
  • CRM software
  • Communication
  • Negotiation
  • Social Media
  • Microsoft Office
  • Documentation management
  • Time Management
  • Computer Literacy
  • Customer Service
  • Emotional Intelligence

Languages

English
Spanish

Timeline

Customer Specialist

Ganas Auto
03.2022 - 09.2025

Sales Associate

Metro PCS
08.2021 - 03.2022

Maintenance Porter

Ganas Auto
08.2020 - 08.2021

Bachelor of Arts - Business Administration

Cal State University San Bernardino
Ambrosio Hernandez