Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shinae Jang

Toronto,ON

Summary

Dynamic leader with proven expertise in customer engagement and team leadership, honed at Yupdduk Finch and Shoppers Drug Mart. Excelled in staff training, enhancing customer loyalty, and streamlining operations. Achieved significant improvements in customer satisfaction and operational efficiency through innovative problem-solving and effective staff scheduling. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.

Overview

2
2
years of professional experience

Work History

Restaurant Manager

Yupdduk Finch
07.2023 - Current
  • Carefully interviewed, selected, trained, and supervised staff.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Pharmacy Assistant

Shoppers Drug Mart
09.2022 - 03.2023
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Received incoming supplies and stocked in correct locations.
  • Merchandised over-the-counter goods and rotated stock.
  • Counted and labeled prescriptions with correct item and quantity.
  • Facilitated smooth workflow, organizing prescription orders for efficient processing.

Education

No Degree -

Humber College
Toronto, ON

High School Diploma -

C.W. Jefferys Collegiate Institute
North York, ON
06.2023

Skills

  • Customer Engagement
  • Customer loyalty
  • Staff Scheduling
  • Supervisory skills
  • Problem-Solving
  • Team Leadership

Languages

English
Full Professional
Korean
Native or Bilingual

Timeline

Restaurant Manager

Yupdduk Finch
07.2023 - Current

Pharmacy Assistant

Shoppers Drug Mart
09.2022 - 03.2023

No Degree -

Humber College

High School Diploma -

C.W. Jefferys Collegiate Institute

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Shinae Jang