Karen Erguiza
Red Deer
Summary
I am a team player with exceptional listening and critical thinking skills. My strengths lie in training and development, client relations, and problem-solving. I am a customer care professional who addresses inquiries and resolves problems as they arise.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food Server Worker
7 Eleven
09.2025 - Current
- Part-time
Sampler/Customer Service in Bakery
Sunterra
03.2024 - 08.2024
Process Specialist
INFOSYS
06.2019 - 10.2023
Process Expert
MAERSK
02.2019 - 05.2019
Senior Process Executive
INFOSYS
06.2012 - 10.2018
Customer Service Representative
West Contact Services, Inc.
04.2011 - 06.2012
Customer Service Representative
Sitel Philippines Corporation
06.2010 - 03.2011
Customer Service Representative
Sykes
02.2008 - 05.2010
Education
Business - Business Diploma
Red Deer Polytechnic
Red Deer, AB12-2025
Skills
- Exceptional interpersonal communication and time management skills
- Customer-focused Client Relations Specialist (calls and email)
- Microsoft Outlook, Word, and Excel
- Exceptional telephone etiquette
- Food handling
- Cleanliness standards
- Food safety practices
Certification
- Alberta Food Safety Basics
- WHMIS Training
Languages
English
Professional Working
Timeline
Food Server Worker
7 Eleven
09.2025 - Current
Sampler/Customer Service in Bakery
Sunterra
03.2024 - 08.2024
Process Specialist
INFOSYS
06.2019 - 10.2023
Process Expert
MAERSK
02.2019 - 05.2019
Senior Process Executive
INFOSYS
06.2012 - 10.2018
Customer Service Representative
West Contact Services, Inc.
04.2011 - 06.2012
Customer Service Representative
Sitel Philippines Corporation
06.2010 - 03.2011
Customer Service Representative
Sykes
02.2008 - 05.2010
Business - Business Diploma
Red Deer Polytechnic
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