Karen Cuthbert
Brampton,ON
Summary
Adept at fostering partner relationships and enhancing customer satisfaction, my tenure at Juice Plus+ Company has honed my skills in cross-functional coordination and customer service. Spearheaded initiatives improving partner retention and event outcomes, demonstrating exceptional communication and teamwork. Achievements include elevating user experiences, showcasing a commitment to excellence and reliability.
Overview
21
21
years of professional experience
Work History
Event Specialist
Juice Plus+ Company
09.2022 - Current
- Ensured a professional outcome by expertly overseeing all aspects of event implementation.
- Interfaced with clients to understand event objectives.
- Managed event logistics and operations.
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
Partner Support Specialist
Juice Plus Company
02.2018 - Current
- Optimized partner retention by addressing concerns proactively and offering tailored solutions to meet their unique needs.
- Identified trends in partner feedback, enabling the company to proactively address common concerns and improve overall satisfaction rates.
- Organized partner events, fostering networking opportunities and strengthening business relationships.
- Designed instructional materials aimed at accelerating team member integration.
Customer Service Representative
Juice Plus+ Company
09.2003 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Certificate - Corporate Event Planning And Event Decor
QC Career School
7201 Wisconsin Ave, Suite 440Diploma - Massage Therapy
Canadian Therapeutic College
Burlington, ON06.2000
Skills
- Sales support
- Cross-functional coordination
- Customer service
- Network troubleshooting
- Data entry
- Application installations
- Teamwork
- Teamwork and collaboration
- Reliability
- Excellent communication
Languages
English
Native or Bilingual
Accomplishments
- Executed over 20 events in 2023/2024.
- Planned over 20 events in 2023/2024.
- Achieved average of 100% guest satisfaction ratings for all events.
- Collaborated with team of 4 in the development of numerous projects .
Timeline
Event Specialist
Juice Plus+ Company
09.2022 - Current
Partner Support Specialist
Juice Plus Company
02.2018 - Current
Customer Service Representative
Juice Plus+ Company
09.2003 - Current
Certificate - Corporate Event Planning And Event Decor
QC Career School
Diploma - Massage Therapy
Canadian Therapeutic College
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