Kareem Dharsee
Bilingual Order Management & Customer Care
Mississauga,ON
Summary
Motivated bilingual professional with over 10 years of experience in order management with excellent customer service skills. Strong attention to detail and highly proficient in data entry and data analysis. Fast learner and committed to being a team player.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Bilingual Accounts Payable Data Clerk (Contract)
Chartwell Retirement Residences
6 2023 - 12.2023
- Accurate & efficient data entry of 150 vendor invoices per day.
- Organized incoming mail for Accounts Payable department and improved the filing process for physical invoices.
- Scanned documents to archive essential accounting information.
- Coordinated with Accounting team leads to review aging workflow items & maintain correct invoice details and monthly balance sheets.
Customer Care & Data Analyst
Toronto Hydro
02.2023 - 06.2023
- Obtain, validate & analyze meter data to provide accurate and timely information to resolve billing issues.
- Proactively identify and prevent issues encountered with meter data quality.
- Support all suite meter billing functions and liaise with vendors, technicians, customers & various departments to prepare and process invoices.
Bilingual Order Entry & Customer Care (Contract)
Siemens Healthineers
04.2022 - 10.2022
- Processed orders in SAP, communicated with customers to verify information and carry out specified requests.
- Updated company tracking system with latest information.
- Analyzed information and requests on Purchase Orders to streamline processes and manage inventory per company policies.
- Collaborated with team of CSRs for daily tasks and worked on various projects with Team Leads
Bilingual Customer Care & Order Management
Burlodge
01.2022 - 04.2022
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and French speaking customers.
- Completed accurate order entry and data verification.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Processed orders, credits and tracked returns
Warehouse Clerk
Amazon
04.2020 - 08.2021
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Transferred inventory to and from target destinations using pump trucks and other transportation vehicles.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Bilingual HR Recruiter (Contract)
KPMG
10.2019 - 03.2020
- Supported talent acquisition and recruitment cycle, conduct ongoing screening of candidates using the applicant tracking system.
- Drafted offer letters and facilitated the post-offer acceptance process.
- Provided direct support to hiring managers and colleagues through consistent and effective communication.
- Completed human resource operational requirements by scheduling and assigning candidate screenings to recruiters.
Martial Arts & Yoga Instructor
Ooi’s Tae Kwon Do
09.2018 - 08.2019
- While travelling across India from January to August 2018 I was certified to teach Yoga and Meditation.
- I infused elements of mindfulness into Tae Kwon Do and Yoga training, 3 classes per day, 5 days a week.
- This includes mental and physical training, safety and personal growth for children, teenagers and adults.
- Developed safe and effective exercise programs for martial arts.
- Cultivated positive relationships, dynamic learning environments and overall excitement for group fitness and personal discipline.
Bilingual HR Administrator (Contract)
Bell Canada
09.2017 - 11.2017
- Conducted aptitude tests and pre-screen interviews for technician candidates
- Cold called technicians to conduct employee satisfaction surveys and reported results to the Bell Technical Solutions Retention team.
- Provided administrative support for the Recruitment team, conducted final hiring interviews and created employee profiles in SAP.
- Maintained work structure by updating job requirements and job descriptions for all positions.
Bilingual Regional Account Manager
Whirlpool Canada
12.2016 - 05.2017
- Developed and implemented regional and national sales strategies to grow brand health in the retail market.
- Worked independently and cooperatively to negotiate pricing, present quotes, bids, sell plans and loyalty agreements.
- Renegotiated contracts with expiring accounts to continue relationships.
- Reviewed orders and client requests to streamline delivery services and resolve material shortages.
Bilingual Supply Chain Analyst
Whirlpool Canada
04.2013 - 12.2016
- Build, maintain and enhance customer experience by providing excellent service, proactively identifying issues and offering effective solutions.
- Order entry and processing via EDI, SAP, ERP phone calls and email.
- Order management, supply chain analysis, reporting and sales forecasting for national dealers.
- Lead supply chain process improvement through management of carrier relationships and providing insight to purchasers, sales reps, and forecasting teams.
Bilingual Customer Service & Order Management
Sammons Preston (Patterson Medical)
04.2007 - 07.2011
- Providing accurate and efficient customer service to Occupational Therapists, patients and purchasers
- Placing, tracking and modifying orders with respective purchasers
- Communicating proactively with patients to provide service and billing information
- Preparing detailed sales quotes to submit for approval
- Providing technical and informative support to the sales representatives
Education
Bachelor of Education -
Nipissing University
North Bay 09.2012 - 05.2013
Bachelor of Arts - History, French
York University
Toronto, ON 09.2003 - 05.2010
Skills
Data entry, management & analysis Generating reports, organizing & presenting data
Supply Chain, Purchasing Processes, Accounts Payable, Account Management, Logistics
Advanced use of SAP, Excel, Google Apps & various ERPs
Continuous learning, creative problem solver, team building
Accomplishments
- Whirlpool Employee Engagement Activity 2016— Developed, promoted and executed a 2 day employee engagement activity for over 130 people.
Timeline
Customer Care & Data Analyst
Toronto Hydro
02.2023 - 06.2023
Bilingual Order Entry & Customer Care (Contract)
Siemens Healthineers
04.2022 - 10.2022
Bilingual Customer Care & Order Management
Burlodge
01.2022 - 04.2022
Warehouse Clerk
Amazon
04.2020 - 08.2021
Bilingual HR Recruiter (Contract)
KPMG
10.2019 - 03.2020
Martial Arts & Yoga Instructor
Ooi’s Tae Kwon Do
09.2018 - 08.2019
Bilingual HR Administrator (Contract)
Bell Canada
09.2017 - 11.2017
Bilingual Regional Account Manager
Whirlpool Canada
12.2016 - 05.2017
Bilingual Supply Chain Analyst
Whirlpool Canada
04.2013 - 12.2016
Bachelor of Education -
Nipissing University
09.2012 - 05.2013
Bilingual Customer Service & Order Management
Sammons Preston (Patterson Medical)
04.2007 - 07.2011
Bachelor of Arts - History, French
York University
09.2003 - 05.2010
Bilingual Accounts Payable Data Clerk (Contract)
Chartwell Retirement Residences
6 2023 - 12.2023
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