KARANVIR KAUR
7115 134 Street , Surrey,BC
Summary
A highly motivated Inside Sales Associate with over 6 years of experience in sales and customer service. Successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
11
11
years of professional experience
Work History
Inside Sales Associate
Master Halco
01.2020 - Current
- Increased repeated business by maintaining regular contact with clients and providing exceptional post-sale support.
- Increased client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Introduced new products to consumers and promoted products currently in stock to increase sales volumes.
- Enhanced product knowledge continuously, staying updated on industry trends and competitors'' offerings to provide expert advice to clients.
- Source new sales opportunities through inbound lead follow up and outbound calls/emails.
Appliance Sales Specialist
Home Depot
04.2019 - 01.2020
- Achieved individual sales targets to support overall department goals
- Maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeated customers and referrals.
- Assisted customers with product knowledge in adjacent departments, special orders and installation services.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
Sales Specialist
Lowes Home Improvment
08.2017 - 04.2019
- Met sales target and helped customers with special orders and installs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Preparing department for new flyer every week
Problem Solver
Amazon
06.2016 - 07.2017
- Met Productivity and quality goals as per standards
- Processing, packaging, picking and shipping orders accurately
- Inspected products for defects and damages
- Troubleshoot and resolved problems with products that associates encountered with inventory
- Examined in going and outgoing shipments
Restaurant Supervisor
Mucho Burrito
06.2014 - 04.2016
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Administrative Assistant
Westland Immigration Visa
06.2013 - 05.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Diploma - Marketing Management
Kwantlen Polytechnic University
Surrey, BCSkills
- B2C and B2B sales
- Customer Service
- Time management
- CRM software proficiency
- Customer Relationship Building
- Goal-Oriented
- Objection handling
- MS Office(Powerpoint, Excel and Word)
- Problem solving
- Upselling and Cross Selling
- Cold-calling
- Market Analysis
Languages
English
Punjabi
Hindi
Additional Information
- Volunteer work during orientation for new students at Kwantlen University
- Marketing and sales projects
Timeline
Inside Sales Associate
Master Halco
01.2020 - Current
Appliance Sales Specialist
Home Depot
04.2019 - 01.2020
Sales Specialist
Lowes Home Improvment
08.2017 - 04.2019
Problem Solver
Amazon
06.2016 - 07.2017
Restaurant Supervisor
Mucho Burrito
06.2014 - 04.2016
Administrative Assistant
Westland Immigration Visa
06.2013 - 05.2014
Diploma - Marketing Management
Kwantlen Polytechnic University
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