Karanjot Sandhu
Surrey
Summary
Ambitious and results-driven IT professional with extensive co-op and customer-facing experience, specializing in system support, IT infrastructure, and cybersecurity. Currently completing a Bachelor of Technology in Information Technology at Kwantlen Polytechnic University, with hands-on expertise in managing Windows Server, macOS, and Linux environments. Proficient in deploying and troubleshooting enterprise tools such as Active Directory, Azure, SCCM, and penetration testing frameworks, including Nmap, Metasploit, Kali Linux, and Wireshark.
Skilled in analyzing and resolving complex technical challenges, I have successfully implemented Active Directory solutions, configured network devices, and supported institutional IT infrastructure across multiple campuses. My strong project experience includes vulnerability assessments, SQL Server integration, and hardware/software deployments. Actively pursuing the CompTIA Security+ certification (May 2025) to further enhance my ability to secure enterprise environments.
With a passion for cybersecurity, adaptability in dynamic environments, and a commitment to delivering exceptional service, I am eager to contribute technical expertise and innovative problem-solving to drive organizational success and strengthen IT security frameworks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
System Support Technologist
KPU
05.2024 - Current
- Assisted with hardware and software deployment across computing labs, faculty offices, and administrative units across multiple KPU campuses
- Provided in-person support, troubleshooting issues with software, hardware, and system configurations
- Perform software and hardware troubleshooting on computers, printers, and VoIP phones
- Documented the functionality of Laerdal manikins for the Faculty of Health in Langley, ensuring proper integration and functionality with their Patient Monitors
- Gained exposure to AD, SCCM, and Azure learning their functionality and integration within KPU's IT infrastructure
- Configured IP, DNS, and default gateway settings on Epson plotters, assisting the Network Administrator for the WSD faculty
- Configured SQL Server for bookstore applications such as WinPrism, ensuring smooth operation with institutional systems
Geek Squad Agent
Best Buy
10.2018 - 05.2024
- Provide positive, timely service to customers during the check-in and checkout process
- Applied advanced technical skills to diagnose and troubleshoot diverse hardware and software issues, ensuring seamless operation of computers and laptops
- Diagnosed and resolved hardware, software and connectivity issues, ensuring optical performance and customer satisfaction
- Demonstrated proficiency in setting up, configuring, and maintaining devices, showcasing expertise in operating systems, software applications, and hardware components
- End-point technical support, including diagnostics, repairs and installations for a wide range of technology products
- Partner with sales, service and support teams to align technical repairs to customer needs
- Quickly assessed and resolved technological challenges in dynamic, high-pressure environments
Education
Bachelor of Information Technology - Networking & Security
Kwantlen Polytechnic University
Surrey, BC08-2025
Skills
- IT troubleshooting
- Information security
- Network administration
- Virtualization technologies
- Team collaboration
- Critical thinking
- Report preparation
- HTML, Java, Python, C, CSS & MySQL
Languages
English
Punjabi
Certification
Google – Cybersecurity Specialization
Certificate
Google - System Administration & IT Infrastructure Services
CCNAv7 – Cisco Networking Certificate
CompTIA Security+ (in progress)
Timeline
System Support Technologist
KPU
05.2024 - Current
Geek Squad Agent
Best Buy
10.2018 - 05.2024
Bachelor of Information Technology - Networking & Security
Kwantlen Polytechnic University
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