Hargun Dhillon
Surrey
Summary
Professional retail supervisor with proven track record in store management and team leadership. Adept at optimizing store operations, driving sales, and enhancing customer satisfaction. Strong focus on fostering collaborative environments, adapting to dynamic retail needs, and ensuring reliable and efficient performance. Skilled in inventory management, employee training, and customer service excellence.
Overview
6
6
years of professional experience
Work History
Store Supervisor
The UPS Store
06.2022 - 09.2025
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and operational efficiency.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Developed employee schedules to align staffing with peak business hours and customer demand.
- Implemented training programs to enhance team performance and improve service delivery.
- Conducted regular audits of financial transactions, ensuring accuracy and compliance with standards.
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
- Collaborated with management on strategic initiatives to drive sales growth and operational improvements.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
Team Lead
Hudson Bay
01.2021 - 06.2022
- Led cross-functional teams to enhance project delivery and operational efficiency.
- Mentored junior staff, promoting skill development and knowledge sharing within the team.
- Implemented process improvements that streamlined workflows and reduced turnaround times.
- Coordinated team activities to ensure alignment with strategic objectives and performance goals.
- Managed conflict resolution effectively, maintaining team cohesion and productivity under pressure.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Sales Associate
Hudson’s Bay
06.2019 - 01.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and organization on the sales floor.
- Developed product displays to highlight promotions, increasing customer engagement and sales opportunities.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
Education
Diploma - Criminology
Columbia College
Vancouver12-2020
Skills
- Staff supervision
- Inventory management
- Customer service
- Multitasking and organization
- Sales strategies
- Operations management
- Cash management
- Budget planning
- Documentation and reporting
- Store maintenance
Timeline
Store Supervisor
The UPS Store
06.2022 - 09.2025
Team Lead
Hudson Bay
01.2021 - 06.2022
Sales Associate
Hudson’s Bay
06.2019 - 01.2021
Diploma - Criminology
Columbia College