Karanjot Kaur
Prince George
Summary
Dynamic leader with proven expertise in staff training and development, honed at Marble Slab Creamery and McDonald's. Excelled in fostering customer service excellence and streamlining operations, significantly enhancing team performance and customer satisfaction. Skilled in inventory management and multitasking, adept at creating inclusive environments that drive organizational success.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Marble Slab Creamery
11.2021 - Current
- Led training initiatives, enhancing employee skills and confidence.
- Cultivated a cohesive team environment by providing clear direction and support.
- Developed contingency plans with the team to address potential disruptions.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Team Leader
McDonald's
01.2021 - Current
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Crew Trainer
McDonald's
12.2019 - 01.2021
- Promoted awareness of safety procedures among crew members.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Hospital Clerk
Adesh Institute of Dental Sciences and Research Bathinda
12.2018 - 06.2019
- Greeted visitors and directed to different building areas.
- Managed appointment scheduling system effectively while avoiding double-bookings or significant delays for patients.
- Operated copiers, scanners, fax machines and credit card machines.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associate of Arts - Arts
College of The New Caledonia
Prince George, None08-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Multitasking and organization
- Scheduling and planning
- Inventory management
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Assistant Manager
Marble Slab Creamery
11.2021 - Current
Team Leader
McDonald's
01.2021 - Current
Crew Trainer
McDonald's
12.2019 - 01.2021
Hospital Clerk
Adesh Institute of Dental Sciences and Research Bathinda
12.2018 - 06.2019
Associate of Arts - Arts
College of The New Caledonia
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