Karandeep Kaur
Mississauga,Canada
Summary
I am a compassionate and dedicated Customer Service Representative with experience assisting diverse groups, including individuals with disabilities and passengers with reduced mobility. I'm skilled in conflict resolution, active listening, and providing clear, multilingual communication in English, Punjabi, and Hindi. I have worked in fast-paced environments like airports, offering respectful and accessible support using tools like the Sunflower Lanyard and tactile communication methods. I'm comfortable with Microsoft Office, POS systems, and basic airport equipment. I work well under pressure and aim to create a smooth and inclusive travel experience for all passengers.
Overview
7
7
years of professional experience
Work History
Light Duty Cleaner
Dexterra Group
Toronto, ON
07.2025 - Current
- Maintain cleanliness and sanitation in terminal areas to support a clean and safe airport environment.
- Ensure walkways and public areas remain clear and accessible for all passengers, including those with mobility devices.
- Perform duties with attention to safety, efficiency, and respectful conduct in a high-traffic setting.
- Respond to traveler inquiries politely when approached, and direct them to appropriate airport personnel if needed.
Cashier
Jeff, Rose & Herb's NOFRILLS
Etobicoke, ON
05.2024 - 05.2025
- Provided exceptional customer service and supported customers with different needs, including mobility concerns.
- Processed transactions and handled customer concerns with empathy and efficiency.
- Helped train new staff on inclusive customer service approaches.
- Ensured compliance with company policies while handling customer complaints and refunds.
- Welcomed customers and helped determine their needs.
Cashier Team Lead
Fresh Co
Woodbridge, ON
04.2022 - 04.2024
- Managed front-end store operations, ensuring smooth and efficient checkout experiences.
- Led and trained a team of cashiers, enhancing service efficiency and team productivity.
- Resolved customer issues professionally, ensuring customer satisfaction and loyalty.
- Conducted cash reconciliation and audits, ensuring transaction accuracy.
- Assisted in implementing customer engagement strategies to increase sales and improve service.
Line Leader
Give & Go Pre Food
Vaughan, ON
04.2021 - 04.2022
- Supervised 10+ team members, ensuring efficiency in daily operations.
- Maintained accurate records of production, quality control, and employee performance.
- Assisted in training and mentoring new employees, ensuring compliance with safety and operational guidelines.
- Developed strong communication and leadership skills, fostering a productive work environment.
- Improved product quality with thorough inspections and adherence to established standards.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Followed daily production schedules for organized and on-time deliveries.
Server/ Cashier
India Curry House
Brampton, ON
03.2019 - 03.2021
- Greet and assist customers with a friendly, professional attitude.
- Take accurate food and beverage orders and deliver them promptly.
- Operate POS system to process cash, debit, and credit transactions.
- Handle refunds, issue receipts, and balance cash drawer at shift end.
- Ensure customer satisfaction by addressing concerns and providing quick solutions.
- Maintain cleanliness and organization of dining and front counter areas.
Education
Training - Dispatcher
Truckadium
Brampton, ON01.2023
Diploma - General Business
Mohawk College of Applied Arts & Technology
Hamilton, ON01.2019
Skills
- Customer Service & Accessibility Awareness
- Active Listening & Clear Communication
- English, Punjabi & Hindi Fluency
- Conflict Resolution & Team Support
- Basic Disability Inclusion Knowledge
- Able to Assist Passengers with Mobility Needs
- Familiar with Tactile & Inclusive Practices
- POS & Microsoft Office Experience
- Fast-Paced Environment Management
Timeline
Light Duty Cleaner
Dexterra Group
07.2025 - Current
Cashier
Jeff, Rose & Herb's NOFRILLS
05.2024 - 05.2025
Cashier Team Lead
Fresh Co
04.2022 - 04.2024
Line Leader
Give & Go Pre Food
04.2021 - 04.2022
Server/ Cashier
India Curry House
03.2019 - 03.2021
Training - Dispatcher
Truckadium
Diploma - General Business
Mohawk College of Applied Arts & Technology