Karan Singh
Scarborough
Summary
Dedicated and detail-oriented skilled professional customer service experience. Proven ability to
execute complex tasks with precision and efficiency while adhering to safety and quality standards.
Experienced in collaborating with internal and external teams and technical staff to deliver
comprehensive support and innovative solutions. Seeking to leverage technical skills and hands-on
experience in a challenging position to contribute to organizational success and operational excellence.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
eTeam Info service Pvt. Ltd
06.2024 - 12.2024
- Working with the wider development team.
- Escalated complex issues to the technical team and followed up for resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Lenskart
03.2023 - 08.2023
- Resolved refund/dispatch delays by coordinating with warehouse teams, reducing complaints by 30%.
- Used Lenskart’s CRM to update customer preferences (e.g., Blue-light lenses, anti-glare coatings).
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Associate
QuickResponse BPO
09.2023 - 04.2024
- Maintained 90% first-contact resolution (FCR) and 8-minute average handling time (AHT).
- Processed refund requests, KYC verifications, and dispute resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Customer Service Representative
Avin Polypet
11.2022 - 02.2023
- Collaborated with logistics to track delayed shipments, reducing follow-up calls by 25%.
- Supported B2B clients (offices, hotels) with bulk orders, delivery schedules, and depot complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Construction Worker
SaiOm Construction
01.2025 - 03.2025
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Education
Diploma - Practical nursing
Centennial College
12.2026
Skills
- Customer Service
- Multitasking
- Product Knowledge
- Problem-solving
- Legendary service
- Team Collaboration
- Empathy & Patience
- Solution expert
- Active listening
- Customer service
Timeline
Construction Worker
SaiOm Construction
01.2025 - 03.2025
Customer Service Representative
eTeam Info service Pvt. Ltd
06.2024 - 12.2024
Customer Service Associate
QuickResponse BPO
09.2023 - 04.2024
Customer Service Representative
Lenskart
03.2023 - 08.2023
Customer Service Representative
Avin Polypet
11.2022 - 02.2023
Diploma - Practical nursing
Centennial College
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