Summary
Overview
Work History
Education
Skills
Timeline
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KARAN SINGH

Saint John,NB

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2
2
years of professional experience

Work History

A&W Shift Manager

JLJ HOLDINGS LTD
Brandon, Manitoba
03.2023 - 07.2023
  • Ensuring proper sanitation and safety procedures at a restaurant
  • Managing Daily cash and closing procedure
  • Training and implementing all restaurant policies and procedures
  • Managing employee positions and breaks during the shift
  • Ensuring high level of service and quality control
  • Supervision of food preparation process and food service to ensure it meets the A&W quality standards
  • May Perform Managerial duties such as Maintain inventory, Order supplies, Bank deposit.
  • Documented and maintained daily logs, expense reports, trip reports and inspection reports.

Client Operations Representative

Teleperformance
11.2021 - 03.2023
  • Transmit Teleperformance and our client values in every interaction
  • Handle and carefully respond to all customer inquiries before, during and after their buying cycle by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
  • Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
  • Work with confidential customer information and treat it sensitively
  • Use software to source and input customer data accurately as related to the inquiry
  • Provide a healthy, safe, and secure home-working environment

Food Service Supervisor

A&W, A&W 10071934 Manitoba Ltd
08.2021 - 02.2023
  • Planning and delegating work duties to staff and overseeing the staff for smooth activities of the restaurant
  • Establish work schedules
  • Address customer's complaints or concerns
  • Maintain records of stock, repair, sales and wastage
  • Train staff in job duties, sanitation and safety procedures
  • Ensure food service and quality control
  • Inspecting the food, beverage stock level and restock them in a timely manner
  • Conducting inspections of restaurant kitchens ensuring proper hygiene is maintained.

Chicken Chef Russell
08.2021 - 11.2022
  • Set up dining room to meet hospitality and service standards
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens
  • Implemented sanitary food handling, holding and service protocols
  • Greeted customers, answered questions and recommended specials to increase profits
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Education

College Diploma - Computer Networking And Technical Support

St Lawrence College
Kingston, ON
12.2020

Skills

  • Courteous with Strong Service
  • Mindset
  • Building Customer Trust and Loyalty
  • Customer Retention Strategies
  • Multitasking and Prioritization
  • Proficiency in Microsoft Office
  • Team-Oriented and Cooperative
  • Creative Problem Solving
  • Programming Languages: Java, C#
  • Teamwork and Collaboration
  • Computer Proficiency
  • Reviewed sales and gross profit reports
  • To determine options for Increasing
  • Market growth

Timeline

A&W Shift Manager

JLJ HOLDINGS LTD
03.2023 - 07.2023

Client Operations Representative

Teleperformance
11.2021 - 03.2023

Food Service Supervisor

A&W, A&W 10071934 Manitoba Ltd
08.2021 - 02.2023

Chicken Chef Russell
08.2021 - 11.2022

College Diploma - Computer Networking And Technical Support

St Lawrence College

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