Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Karan Jassal

Summary

A results-driven and accomplished Cisco Certified Network Associate with an Honors Network Administrator Diploma, possessing a strong desire to apply both academic foundations and practical expertise in a managerial capacity dedicated to Network & Systems Administration.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior IT Specialist

Compu-101
04.2022 - Current
  • Deployed Multi-Factor Authentication (MFA) for over 30 large enterprises, securing over 2500 staff members, within a period of two months
  • Conducted regular system health checks to ensure the optimal performance of servers, computers, and backups.
  • Proficient in the use of AutoTask ticketing system to efficiently manage and resolve technical issues, ensuring streamlined communication and effective incident resolution.
  • Implemented proactive measures to ensure the health and stability of systems, promptly addressing any issues identified during regular checks.
  • Monitored and responded to immediate system alerts and cyber threats, demonstrating a quick and effective resolution to maintain continuous system functionality.
  • Deployed Next Generation Firewalls (FortiGate, Sonicwall) tailored to unique clients, securing with ACL's and strategic network topologies
  • Completed various Cloud-to-Cloud migration projects
  • Ensure adherence to scope, timelines, and budget
  • Coordinate cross-functional teams, manage resources, and communicate project progress
  • Evaluate and recommend suitable products and services from technology vendors
  • Establish strong relationships, negotiate contracts, and oversee vendor performance
  • Provide strategic guidance, propose innovative solutions, and optimize IT infrastructure according to best practices.

Senior IT Specialist

SiRON Technologies
04.2021 - 04.2022
  • Troubleshoot complex hardware, software, systems, and network problems for staff members of 17 large corporations, including executives and officials
  • Cooperate with C-suite Executive of a Global Leader in Emissions Control Technology to isolate and contain Ransomware attack
  • Lead a team of six individuals in mitigating future risk, utilizing various technologies such as Sentinel One
  • Collaborate with clients and teams to design, implement, and maintain scalable IT infrastructure solutions
  • Align solutions with client business requirements, including network architecture, server configurations, storage, security, and disaster recovery planning
  • Conduct regular maintenance, updates, and patch management for optimal performance and security
  • Monitor infrastructure health, identify potential issues, and take preventive actions
  • Create and maintain detailed documentation
  • Share knowledge, contribute to the internal knowledge base, and train and mentor junior staff.

Ambassador

Amazon Inc.
- 04.2021
  • Management level role to train 200 new associates during a two-day onboarding process
  • Assess new hire capabilities by administering written tests on how to work safely and efficiently
  • Mentor new recruits on how to work effectively, providing feedback for improvement
  • Submit live evaluations of each new hire
  • Give presentations providing live demonstrations of difficult scenarios and refusing unsafe work
  • Complete final evaluations confirming staff ability to work safely and effectively.

Information Technology Specialist

Zarr Tech Incorporated
04.2018 - 07.2018
  • Prioritize and service clients utilizing the ConnectWise Manage ticketing system
  • Assist clients with inquiries and issues using Remote Desktop Support software
  • Setup hub-and-spoke networks for clients that need to reach branch offices
  • Fix local area network on-site, subnetting the network based on job roles
  • Configure Sophos Firewall Intrusion Prevention System & Intrusion Detection System
  • Provide Tier 3 technical support, responding to client inquiries and escalated issues.

Cable Assembly

Power Sonic Industries
09.2016 - 07.2017
  • Modify electrical prototypes to correct functional deviations, under the supervision of an electrical engineer
  • Diagnose cause of electrical or mechanical malfunction or failure of equipment
  • Plan, direct, and record periodic electrical testing and recommend modifications.

Web Designer & Technical Support

La-Villaz Capital
12.2014 - 08.2015
  • Provide management level supervision, training, and mentorship of new employees
  • Update computer hardware, phone systems, operating systems and software
  • Maintain confidentiality and discretion, when working with sensitive materials
  • Direct and resolve local server issues when needed
  • Set up printers, scanners, Cisco IP Phone Systems, and workstations for each office.

Education

Honors Network Administrator -

Trios College
Brampton, ON

Skills

Remote Management and Monitoring:

  • Datto RMM
  • ConnectWise Control

Security and Compliance:

  • Rocket Cyber Managed SOC
  • Security Awareness & Phishing
  • 365 Defender
  • Dark Web Monitoring

Cloud Platforms:

  • Microsoft Azure (Portal, Administration)
  • Amazon AWS
  • Google Workplace
  • Wasabi Cloud

Collaboration and Productivity Suites:

  • Microsoft 365 Global Admin Center
  • 365 Security Center
  • Exchange Admin Center
  • Google Workspace
  • SharePoint Admin
  • OneDrive Admin
  • Google Drive

Firewall and Network Security:

  • Sophos WAP/Switches/Router/Firewall
  • SonicWALL Firewall
  • FortiGate Firewall
  • Cisco Meraki
  • WAN Failover Redundancy Setup

Networking:

  • WAN/VLAN/LAN Setup
  • PPP/VPN Setup
  • Firewall Setup
  • NAS/SAN Setup
  • WiFi AP Deployment & Configuration
  • DHCP/DNS Server Setup
  • RDS/RDP/SSH/HTTPS

Backup and Storage Solutions:

  • Datto BCDR
  • AWS Cloud Storage
  • VEEAM Backup & Replication
  • AutoTask Workplace
  • Cloud-to-Cloud Migration

VoIP:

  • GoTo (Jive) Setup and Administration
  • VoIP Setup/Provisioning Phones
  • QoS Control
  • Cisco IP Phones
  • Polycom Phones

Security & Monitoring Agents:

  • Sentinel One
  • Bitdefender Gravity Zone
  • DNS Filter
  • BSN Security Awareness & Training
  • Rocket Cyber Incident Detection & Response

Certification

  • AWS Certified Cloud Practitioner, 02/01/21
  • Cisco Certified Network Associate, 01/01/21
  • CompTIA A+, 06/01/20
  • Certified Cisco Entry Network Technician, 04/01/19
  • Network Administrator, Trios College, 05/01/18

References

References available upon request.

Timeline

Senior IT Specialist

Compu-101
04.2022 - Current

Senior IT Specialist

SiRON Technologies
04.2021 - 04.2022

Information Technology Specialist

Zarr Tech Incorporated
04.2018 - 07.2018

Cable Assembly

Power Sonic Industries
09.2016 - 07.2017

Web Designer & Technical Support

La-Villaz Capital
12.2014 - 08.2015

Ambassador

Amazon Inc.
- 04.2021

Honors Network Administrator -

Trios College

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Karan Jassal