Kara Udall

• Serve as a primary liaison between Flight Crew, Ground Operations, Maintenance, Dispatch, and Catering to ensure coordinated execution of contracted flight services
• Represent company service standards directly with charter clients and passengers, ensuring satisfaction and addressing service concerns in real time
• Prepare, verify, and maintain operational and safety documentation with a high degree of accuracy in time-sensitive environments
• Communicate flight-specific requirements, schedule changes, and service expectations across departments to support efficient operations
• Ensure compliance with FAA regulations, company policies, and internal service procedures on domestic and international flights
• Identify service or operational issues, gather relevant information, and implement timely solutions to maintain customer satisfaction
• Maintain effective information flow between departments by providing clear, concise updates during irregular operations
• Manage multiple competing priorities while maintaining attention to detail and professional communication standards

Summers 2020 - 2023

• Maintained structured schedules, progress tracking, and documentation while managing multiple students simultaneously
• Communicated program expectations and performance updates clearly with parents and leadership
• Demonstrated strong time management and consistency in a fast-paced service environment

• Maintained accurate records, lesson documentation, and progress reporting
• Supported structured learning objectives requiring organization and clear communication

• Resolved customer concerns professionally while meeting productivity and accuracy standards
• Maintained organized inventory and transaction documentation