Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kara Lindbergh

Slave Lake,AB

Summary

Enthusiastic candidate with extensive experience in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Everyday Banking Assistant

ATB Financial
07.2018 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Senior Customer Service Representative

ATB Financial
08.2014 - 07.2018
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Engaged clients in person and over phone to answer questions and address complaints.

Postal Clerk

Rexall-Canada Post
08.2013 - 08.2014
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
  • Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.

Cashier

Rexall Drugstore
02.2011 - 08.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

St Francis of Assisi
Slave Lake, AB
06.2013

Skills

  • Active Listening
  • Critical Thinking
  • Administrative Support
  • Customer Service
  • Team Cooperation
  • Reliable and Responsible
  • Attention to Detail
  • Problem-solving abilities
  • Calm and Patient Demeanor/Calm under pressure
  • Computer savvy

Timeline

Everyday Banking Assistant

ATB Financial
07.2018 - Current

Senior Customer Service Representative

ATB Financial
08.2014 - 07.2018

Postal Clerk

Rexall-Canada Post
08.2013 - 08.2014

Cashier

Rexall Drugstore
02.2011 - 08.2013

High School Diploma -

St Francis of Assisi

Similar Profiles

CREATE PROFILE
Kara Lindbergh