Kapiolani Castillo
Rancho Cucamonga
Summary
Seasoned Senior Clerk with comprehensive background in administrative duties, including data entry and customer service. Strong organizational skills coupled with keen attention to details have consistently ensured efficient office operations. Notable strengths lie in problem-solving, multitasking and maintaining high standards of accuracy and confidentiality. Past roles have demonstrated improved efficiency in document processing and management systems.
Overview
13
13
years of professional experience
Work History
Clerical Support Clerk
San Bernardino City Unified School District
San Bernardino
01.2022 - Current
- Provides information and assistance to employees and the public by answering questions involving an understanding of policies, procedures, regulations and technical processes.
- Types and processes technical and confidential materials from written rough drafts, brief verbal instruction or notes.
- Independently composes letters, memoranda, lists, reports and other written materials.
- Modifies or devises forms for reporting data and establishes controls for insuring accuracy of data.
- Compiles and prepares complex reports based on a wide variety of sources.
- Maintains a complex system of interrelated files and records.
- May direct the work of other clerical staff in an office and may be responsible for the clerical operation of the unit.
- Schedules facilities; prepares agenda items for meetings.
- May check references of prospective employees.
- Processed customer inquiries using company databases and support software.
- Maintained accurate records of customer interactions and transactions daily.
- Collaborated with team members to resolve service issues efficiently.
- Assisted in training new staff on operational procedures and support tools.
- Coordinated schedule updates and communicated changes to relevant departments.
- Developed standard operating procedures to streamline support tasks effectively.
- Monitored inventory levels of office supplies and requested replenishments when needed.
- Provided feedback to management on potential improvements in customer service processes.
- Maintained up-to-date knowledge of company's products and services.
- Reviewed invoices for accuracy prior to submitting them for payment processing.
- Analyzed customer feedback surveys to identify areas where improvements could be made.
- Performed troubleshooting steps to resolve software and hardware problems reported by customers.
- Performed data entry tasks such as updating customer information in the system.
- Organized files and documents related to customer service activities.
- Provided technical support to customers via phone, email or chat.
- Processed customer orders by verifying, entering and tracking them in the system.
Home Health Aide
In Home Services
02.2017 - 11.2021
- Assist Client with Patient Care, assisted with daily living duties.
- Assisted with admiration of medication, assisted with light housekeeping, monitored daily vitals, as well as transported patient to and from Dr Appointments.
- Communicated effectively with families to provide updates on client well-being.
- Supported physical therapy exercises to enhance client mobility and strength.
- Documented client progress and reported changes to healthcare professionals.
- Coordinated transportation for clients to medical appointments and social activities.
- Developed positive relationships with clients to foster trust and companionship.
- Supported bathing, dressing and personal care needs.
Certified Assist Client
Rialto Post Acute
Rialto
01.2015 - 01.2018
- Assist Client with Patient Care, assisted with daily living duties.
- Assisted with admiration of medication, assisted with light housekeeping, monitored daily vitals, as well as transported patient to and from Dr Appointments.
- Maintaining infection Control.
- Maintain Patient Confidentially.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for patients and staff.
- Documented patient care activities in electronic health record systems accurately.
- Communicated effectively with patients, families, and healthcare team members.
- Supported nursing staff by preparing equipment for procedures and treatments.
Phlebotomist
Riverside, San Bernardino Indian Medical
San Bernardino
11.2012 - 12.2015
- Collected blood samples from patients using proper techniques and equipment.
- Ensured patient comfort and safety during phlebotomy procedures.
- Maintained cleanliness and organization of work area and supplies.
- Processed laboratory requisitions accurately for timely testing.
- Educated patients on the blood draw process and aftercare instructions.
- Collaborated with healthcare providers to discuss patient needs and concerns.
- Monitored inventory levels of phlebotomy supplies for efficient operations.
- Followed safety protocols to prevent contamination and ensure compliance.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
Education
Phlebotomy Program -
Riverside College
01.2012
Licensed Vocational Nursing Program -
Summit Career College
01.1996
Skills
- Attention to Detail
- Problem Solving
- Organized
- Computer literacy
- Type 40 wpm
- Communication Skills
- Record processing
- Data management
- Customer service
- Office software
- Policy enforcement
- Scheduling coordination
- Time management
- Interpersonal skills
- Equipment monitoring
- Appointment setting
- Complaint resolution
- Data entry proficiency
- Cash handling
- Business administration
- Paperwork processing
- Document management
Timeline
Clerical Support Clerk
San Bernardino City Unified School District
01.2022 - Current
Home Health Aide
In Home Services
02.2017 - 11.2021
Certified Assist Client
Rialto Post Acute
01.2015 - 01.2018
Phlebotomist
Riverside, San Bernardino Indian Medical
11.2012 - 12.2015
Phlebotomy Program -
Riverside College
Licensed Vocational Nursing Program -
Summit Career College