ARSHDEEP KAUR
Bonnyville
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clerical Support Clerk
Bonnyville Friendship Centre
04.2025 - Current
- Perform general clerical duties, including filing, data entry, and document preparation.
- Answer phone calls, direct inquiries, and provide basic information about centre’s services.
- Assist in scheduling meetings, appointments and maintaining calendars.
- Prepare and distribute correspondence, reports and internal communications.
- Maintain accurate and confidential client and organizational records.
- Support staff with photocopying, scanning and organizing documents.
- Assist in coordinating events, workshops and other Centre activities.
- Maintain office supplies inventory and place orders as needed.
- Greet and assist visitors in a professional and welcoming manner.
- Perform other administrative tasks as required to support the Centre’s operations.
Department Manager
Mcdonalds
04.2024 - 03.2025
- Led team meetings to communicate targets, share updates, and gather feedback.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Followed operational guidelines to properly unload and stock merchandise.
- Led team of inventory employees to receive and record new stock.
- Prepared inventory for shipment by attaching tags and labels.
- Collaborated with sales and marketing teams to manage inventory levels for promotional events.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Trained and developed staff on proper receiving, processing and stocking procedures.
- Managed inventory and supplies to ensure materials were available when needed.
Sales Associate
Banana Republic, Southgate Mall Centre
01.2024 - 04.2024
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Assisted with customer requests and answered questions to improve satisfaction.
- Received payments, processed purchases and issued receipts.
- Advised clients on how best to accessorize outfits according to their body type.
- Maintained a high level of professionalism when dealing with difficult customers.
Server
Olive Garden Italian
01.2024 - 04.2024
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Stocked service areas with supplies during slow periods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Delivered food orders promptly and courteously.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Implemented feedback from customers to improve service quality and menu offerings.
- Stayed informed about daily specials, new menu items, promotions.
Second Assistant Manager
Mcdonalds
03.2019 - 01.2024
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Ensured that all safety protocols were strictly followed in order to maintain a safe work environment.
- Organized daily operations to ensure efficient use of resources, timely delivery of food orders and compliance with health standards.
- Scheduled and monitored the performance of kitchen personnel to ensure adherence to established policies and procedures.
- Managed inventory levels by monitoring stock levels and ordering supplies as needed.
- Trained new employees to perform duties.
- Monitored food costs to ensure they stayed within budget while maintaining high-quality standards.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Provided coaching and guidance to team members when necessary to improve performance.
- Resolved conflicts between staff members in a professional manner.
Front Desk Receptionist
Suncreek Auto Glass Ltd
01.2021 - 03.2021
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Processed and distributed internal and external communications.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Preserved office security by following safety procedures and controlling access via reception desk.
Dispatch Supervisor
Newton Whalley High way Taxi
05.2020 - 12.2020
- Tracked and reported on dispatcher performance metrics.
- Answered customer requests with information about product availability, shipping information and status updates.
- Recorded and maintained files or records of customer requests, work or services performed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Resolved customer complaints in a timely manner.
- Updated records of daily trips taken by drivers.
- Monitored driver locations and assigned appropriate vehicles for each customer request.
Front Desk Receptionist
A & T printing press
05.2019 - 10.2019
- Perform general clerical duties, including filing, data entry, and document preparation.
- Answer phone calls, direct inquiries, and provide basic information about centre’s services.
- Assist in scheduling meetings, appointments and maintaining calendars.
- Prepare and distribute correspondence, reports and internal communications.
- Maintain accurate and confidential client and organizational records.
- Support staff with photocopying, scanning and organizing documents.
- Assist in coordinating events, workshops and other Centre activities.
- Maintain office supplies inventory and place orders as needed.
- Greet and assist visitors in a professional and welcoming manner.
- Perform other administrative tasks as required to support the Centre’s operations.
Education
General Studies Diploma
Kwantlen Polytechnic University
Surrey, BC05-2021
High School
Kirpal Sagar Academy
Punjab, India05-2017
Skills
- Safety and security
- Team supervision
- Trend analysis
- Time management
- Problem-solving
- Motivational leadership
- Team building
- Customer engagement
- Order management
- Department inspection
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Accomplishments
- Manager of the MONTH
Certification
- Food Safety
- Emergency First Aid Level 1
- Proserve Liquor
- Shift Management Certificate
Hobbies
- Bibliophilic
- meditation
- yoga
- Playing Badminton
- Nature- lover
- hiking
References
- Robert Lombaert- Operational Supervisor at Mcdonalds
+1 (604) 839 8945
robert.lombaert@post.mcdonalds.ca
- Jun- Store Manager
+1 (778) 227 0657
12250@post.mcdonalds.ca
Education and Training
other
Timeline
Clerical Support Clerk
Bonnyville Friendship Centre
04.2025 - Current
Department Manager
Mcdonalds
04.2024 - 03.2025
Sales Associate
Banana Republic, Southgate Mall Centre
01.2024 - 04.2024
Server
Olive Garden Italian
01.2024 - 04.2024
Front Desk Receptionist
Suncreek Auto Glass Ltd
01.2021 - 03.2021
Dispatch Supervisor
Newton Whalley High way Taxi
05.2020 - 12.2020
Front Desk Receptionist
A & T printing press
05.2019 - 10.2019
Second Assistant Manager
Mcdonalds
03.2019 - 01.2024
General Studies Diploma
Kwantlen Polytechnic University
High School
Kirpal Sagar Academy
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