Kapil Dev
Winnipeg,Canada
Summary
Dynamic professional with over 8 years of experience in fast-paced, customer-centric, and collaborative environments. Proven track record of strong work ethic and adaptability, consistently demonstrating a commitment to operational excellence. Expertise in multitasking and problem-solving, with a focus on maintaining high-quality standards across roles and duties. Dedicated to driving results and enhancing team performance through effective communication and strategic thinking.
Overview
10
10
years of professional experience
Work History
Kitchen Helper
Shandaar Restaurant
08.2024 - 06.2025
- Assisted in preparing ingredients (breads, fruits, salads, and vegetables).
- Maintained cleanliness through sweeping, mopping, and dishwashing to ensure health and safety compliance.
- Handled deliveries, organized stock, and reported inventory updates to supervisors.
Inventory Coordinator
TBO Tek Ltd.
10.2021 - 07.2024
- Managed global hotel inventory and contract data through back-office systems, ensuring accuracy and visibility.
- Supported booking volume growth by maintaining up-to-date contracts and optimizing hotel listings.
- Collaborated with partners to improve product positioning and customer satisfaction.
Reservations & Guest Support Agent
Interglobe Technologies Pvt. Ltd.
11.2018 - 06.2021
- Provided post-sales support for Expedia’s EU and UK corporate bookings, resolving modifications, cancellations, and payment issues.
- Coordinated with hotel partners to ensure high-quality service and smooth operations.
- Enhanced customer loyalty by addressing concerns promptly and professionally.
Product Executive
Onkar Infotech
06.2017 - 08.2018
- Oversaw hotel inventory systems for the UK market, ensuring pricing and availability accuracy.
- Analyzed demand trends to support inventory planning and contract compliance.
- Strengthened operational efficiency by streamlining reservation flows and data accuracy.
Travel Associate
Comstay India Pvt. Ltd.
12.2015 - 03.2017
- Negotiated and managed hotel contracts for B2B and B2C clients in competitive markets.
- Monitored and updated bookings across multiple distribution platforms.
- Delivered after-sales support including modifications, cancellations, and payment processing.
Education
Bachelor of Arts - Airline, Tourism And Hospitality Management
Punjab Technical University
New Chandigarh 06.2016
Skills
- Customer Service & Communication – Skilled in resolving inquiries with patience and professionalism
- Teamwork & Collaboration – Strong ability to work with diverse teams and supervisors
- Organization & Attention to Detail – Experienced in inventory management, record keeping, and systemupdates
- Problem Solving & Adaptability – Quick learner, able to identify issues and implement practical solutions
- Technical Tools – Fast to adopt new systems and operational processes
Languages
English
Full Professional
Timeline
Kitchen Helper
Shandaar Restaurant
08.2024 - 06.2025
Inventory Coordinator
TBO Tek Ltd.
10.2021 - 07.2024
Reservations & Guest Support Agent
Interglobe Technologies Pvt. Ltd.
11.2018 - 06.2021
Product Executive
Onkar Infotech
06.2017 - 08.2018
Travel Associate
Comstay India Pvt. Ltd.
12.2015 - 03.2017
Bachelor of Arts - Airline, Tourism And Hospitality Management
Punjab Technical University
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