Summary
Overview
Work History
Skills
Timeline
Generic

KANYEMERA Elvis

Ottawa,ON

Summary

Leader in operations management, marketing. Structured Business Administrator skilled in assessing team efficiency and performance and developing incentive programs to increase productivity and morale. Offering 16 years of successful industry performance, including corporate fundraising and event management. General Manager with substantial understanding of leading in fast-paced, challenging environments. Over 16 years of experience driving development initiatives in industry-leading organization.

Overview

14
14
years of professional experience

Work History

PSW

Retirement Home
05.2022 - 09.2023


  • Chaperone the elderly couple to appointments and social engagements
  • Administering medications both pills and liquid ones (I usually cue them.)
  • Document and report daily activities for the couple’s children to facilitate with their decision making
  • Assist with feeding when required and monitor their blood pressure and BM Chart.

Customer Service Representative

NTT DATA Services
10.2023 - 01.2024
  • Carrying on marketing research by doing surveys via outbound calls
  • Documenting and reporting collected data for future use
  • Answer for you ltd
  • Marketing and adverting on audio-visual platform
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Managing Director

Answer For You Ltd
06.2010 - 02.2018
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Led development of comprehensive business plan to maximize profitability and company performance.
  • Interacted well with customers to build connections and nurture relationships.

Customer Service Representative

Cancom Security
01.2020 - 03.2022
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Skills

  • Administration and Management
  • MS Office and Adobe premier pro
  • Time Management
  • Language Skills (bilingual)
  • PSW and CPR Certified

Timeline

Customer Service Representative

NTT DATA Services
10.2023 - 01.2024

PSW

Retirement Home
05.2022 - 09.2023

Customer Service Representative

Cancom Security
01.2020 - 03.2022

Managing Director

Answer For You Ltd
06.2010 - 02.2018

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KANYEMERA Elvis