Nathalie Gareau
Apple Hill,Canada
Summary
Inside Sales Representative driven to obtain new customers quickly. Expertly generates and increases sales while delivering top-notch customer service. Achieves and consistently exceeds monthly sales goals through strong work ethic and tenacity.
Overview
29
29
years of professional experience
Work History
Bilingual Inbound Sales Specialist
Wayfair
Home Office
06.2023 - Current
- Identified customer needs and upsold additional services and products accordingly.
- Researched competitive pricing and product information to ensure best value for customers.
- Analyzed customer feedback data to identify trends in order to improve customer satisfaction levels.
- Asked customers questions to understand needs and listened to responses to gather information.
- Described optional add-ons and persuaded customers to spend more using cross-selling and upselling techniques.
- Rang up purchases to process transactions and finalize sales.
- Completed purchases with the use of the IVR system
- Maintaining first place for monthly sales revenue across the entire network
Bilingual Inside Sales Specialist
Xplore Inc.
Cornwall, ON
03.2020 - Current
- Set up customer accounts in Allie with complete information.
- Identified customer needs by asking questions and advising on best solutions.
- Leveraged digital and telephone approaches to generate sales leads.
- Leveraged computer system to input customer orders and pricing information.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Maintained detailed account records and contact logs to facilitate sales process.
- Listened to customer needs to identify and recommend best products and services.
- Contacted new and existing customers to discuss product and service solutions.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Top 3 Sales Performer Recipient of 2022
Director of Sales & Customer Service
Just GO Royalty Inc.
Cornwall, ON
01.2001 - 11.2019
- Resolved customer complaints regarding sales and service.
- Successfully improved employment turnover through creating incentive and training programs.
- Coached, developed and motivated team to achieve revenue goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Executive Sales Representative
Forest Fibers Inc.
Brossard, QC
01.1998 - 01.2001
- Produced sales documents, finalized deals and filed records.
- Recruited, hired and trained new hires to optimize profitability.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Leveraged word processing software to create proposals, letters and memos.
- Managed daily invoices, reports and proposals.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Delivered optimal administrative, customer service and case management support.
Chief Dispatcher
Haycore Canada Inc.
Russell, ON
01.1995 - 12.1998
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Managed daily delivery and work schedules to maximize coverage.
- Investigated and resolved customer and vendor issues to retain business.
- Reported delays, accidents or other traffic and transportation situations.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Monitored changes in delivery schedule and communicated changes to customers.
Education
High School Diploma -
Glengarry District High School
AlexandriaSkills
- Relationship Building
- Sales Presentations
- Attention to Detail
- Consultative Sales Approach
- New Business Development
- Salesforce CRM
- Verbal and Written Communication
- Customer Service
- Telephone Sales
- Lead Qualification
- Cold Calling
- Organized and Efficient
- Strong Sales-Closer
- Information Confidentiality
- Time Management
- Clear and Articulate Phone Manner
- Microsoft Office
- Available for Evening and Weekend Shifts
- Prospect Follow-Up
- Email and Phone Etiquette
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Bilingual Inbound Sales Specialist
Wayfair
06.2023 - Current
Bilingual Inside Sales Specialist
Xplore Inc.
03.2020 - Current
Director of Sales & Customer Service
Just GO Royalty Inc.
01.2001 - 11.2019
Executive Sales Representative
Forest Fibers Inc.
01.1998 - 01.2001
Chief Dispatcher
Haycore Canada Inc.
01.1995 - 12.1998
High School Diploma -
Glengarry District High School
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