Experienced Program Supervisor with proven leadership abilities, adept at motivating and supporting diverse teams to deliver high-quality care. Compassionate and dedicated professional with a strong commitment to helping individuals overcome homelessness, mental health challenges, and substance use issues. Skilled in active listening, trust-building, and guiding clients through complex and stressful situations with empathy and respect. Passionate about empowering individuals to believe in themselves, achieve personal growth, and reach their fullest potential. Highly experienced working with clients of all ages-including children, teens, adults, and the elderly-providing guidance, crisis intervention, and supportive services to those in need.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Program Supervisor
Volunteers of America
Los Angeles
01.2022 - Current
Lead Case Manager
Women's Shelter of Long Beach
Long Beach
01.2020 - Current
Supervised Visitation Monitor
Self Employed
San Pedro
02.2020 - Current
Field Supervisor
Census 2020
Inglewood
02.2020 - 10.2020
Certified Life Coach
Self Employed
San Pedro
08.2019 - Current
Patient Care Assistant
Long Beach Memorial Hospital
Long Beach
11.2011 - 12.2018
Internship
Harbor Interfaith Shelter
San Pedro
09.2015 - 12.2015
Internship
Harbor Interfaith Shelter
San Pedro
04.2017 - 07.2017
Bookkeeper
Wellington Signs and Graphics
San Pedro
06.2007 - 02.2010
Corporate Credit Accounting
Ajilon Finance Staffing Agency
Torrance
05.2005 - 06.2007
Collection Agent
American Agencies
Torrance
10.1998 - 05.2005
Education
Masters - Psychology, with an Emphasis in Life Coaching
Grand Canyon University
Phoenix, AZ
01-2020
Bachelor of Science Degree - Human Services/Child and Family Services
University of Phoenix
Graduate Certificate of Completion - Mental Health and Wellness
Grand Canyon University
Graduate Certificate of Completion - Life Coaching
Grand Canyon University
Skills
Experience working with homeless and housing instability
Cultural sensitivity
Interpersonal skills
Team player
Community building
Self-motivation
Behavior management
Behavior modification
Goal setting encouragement
Experience in inpatient psychiatric setting
Customer service
De-escalation skills
Group facilitation
Presentation skills
Organizational skills
Knowledge of chemical dependency issues
Task completion
Deadline management
Verbal communication
Written communication
Certification
40- Hours of Domestic Violence Advocate
Basic Life Support Certified
Valid TB Clearance
Supervised Visitation Provider
Improving Life Outcomes for Children: The Child Welfare
Understanding & Managing Behaviors : Anger, Anguish, Fear and Anxiety
Turning Children's Trauma Into Triumph
Timeline
Program Supervisor
Volunteers of America
01.2022 - Current
Supervised Visitation Monitor
Self Employed
02.2020 - Current
Field Supervisor
Census 2020
02.2020 - 10.2020
Lead Case Manager
Women's Shelter of Long Beach
01.2020 - Current
Certified Life Coach
Self Employed
08.2019 - Current
Internship
Harbor Interfaith Shelter
04.2017 - 07.2017
Internship
Harbor Interfaith Shelter
09.2015 - 12.2015
Patient Care Assistant
Long Beach Memorial Hospital
11.2011 - 12.2018
Bookkeeper
Wellington Signs and Graphics
06.2007 - 02.2010
Corporate Credit Accounting
Ajilon Finance Staffing Agency
05.2005 - 06.2007
Collection Agent
American Agencies
10.1998 - 05.2005
Bachelor of Science Degree - Human Services/Child and Family Services
University of Phoenix
Graduate Certificate of Completion - Mental Health and Wellness
Grand Canyon University
Graduate Certificate of Completion - Life Coaching
Grand Canyon University
Masters - Psychology, with an Emphasis in Life Coaching