Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Team Leader - Sanctuary Program
Covenant House
04.2024 - Current
Oversee staff training, wellness, and performance management
Implement and evaluate staffing schedules to meet the evolving needs of the shelter
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
Housing Supervisor/Overnight
BYRC PCRS
06.2016 - 03.2024
Worked with a team that managed a multi-million-dollar supportive housing portfolio, coordinating services for 85 participants across five sites
Supervised a team of 15 employees, managing operations and ensuring high standards of care
Facilitated the CARF accreditation process for housing programs
Assisted with budgeting and addressed facility issues at multiple housing sites
Youth Worker - Emergency Shelter
DYSC FSGV
01.2020 - Current
Maintained accurate case records and entered data into HIFIS and local databases
Provided emotional support to youth, promoting their development and safety
Ensured a clean, safe environment in accordance with enhanced COVID-19 protocols
Transitions/Outreach Worker - Link Program
Aunt Leah’s Place
08.2014 - 05.2016
Supported foster youth through one-on-one case management
Maintained accurate records in HIFIS and supported youth transitions into stable housing
Coordinator/Youth Worker
SYJA - DYSC-FSGV
01.2006 - 06.2013
Managed day-to-day operations, including bookkeeping and invoicing
Worked with partners, including VPD and the City of Vancouver, to create youth work opportunities
Staff Support/Youth Worker
Dusk2Dawn, DYSC
05.2003 - 01.2006
Facilitated programs and encouraged peer counselors to develop leadership skills
Supported youth in developing life skills and making positive life choices
Education
Youth Justice Worker Diploma -
Douglas College
06.2014
Child and Youth Care Counselor Diploma -
Douglas College
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McCreary Center Society
01.2013
Skills
24 years of participant-centered social service experience
9 years of supervisory experience in youth and housing services
Proficient in Non-Violent Crisis Intervention facilitation
Expertise in managing 5 multi-unit supportive housing sites across East Vancouver
Extensive experience working with marginalized youth and adult populations
Skilled in partnership building, program change, and initiative implementation
Proficient with Microsoft Office, Open Office, Excel, HIFIS, ETO, Salesforce, MS Teams, ShareVision ect
Past member of the Circus West Board of Directors
Comprehensive background in harm reduction and trauma-informed care for homeless youth
Experience with Reaching Home, HIFIS, BC Housing, MCFD, and other funders
Class 5 Driver’s License
Fluent in both French and English
Certification
Naloxone – (04/25/2024)
Abuse Prevention (05/02/2024)
First Aid/CPR – Red Cross (expires 05/18/2027)
Vicarious Trauma, Compassion Fatigue, and Burnout (2023)
Critical Incident Training – Reporting and Response (2022)