Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kaniskaa Bala

Summary

Dynamic and reliable server with exceptional customer service skills honed at Bar6ix, Mississauga. Proven ability to enhance guest experiences through menu expertise and effective upselling. Adept at cash handling and POS operation, consistently ensuring accuracy and efficiency. A warm team player dedicated to high standards while maintaining safety in food and beverage services.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Bar6ix
11.2023 - 06.2025
  • Provided excellent customer service by promptly addressing guest inquiries and requests.
  • Assisted with menu knowledge, enabling accurate recommendations and upselling opportunities.
  • Collaborated with team members to ensure timely order delivery and optimal dining experience.
  • Operated POS systems to process drink and food orders accurately, including cash/card payments and receipt balancing.
  • Provided table service during busy periods; bussing tables, refilling drinks, and maintaining customer satisfaction.
  • Strictly adhered to health, safety, and liquor regulations (ID checks, responsible serving, and work place cleanliness).


Gelato Server

Ksira Gelato
01.2022 - 05.2023
  • Served gelato and beverages to customers, ensuring high satisfaction and repeat business.
  • Engaged with customers to provide product recommendations and enhance the dining experience.
  • Monitored inventory levels, assisting in restocking supplies to maintain operational efficiency.
  • Contributed to successful seasonal flavor launches by offering samples and sharing enthusiasm with customers.

Cashier

New Elite Colombo Kitchens
02.2019 - 09.2021
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
  • Collaborated with team members to optimize workflow during peak hours, improving service speed and efficiency.
  • Monitored inventory levels at the register, facilitating timely restocking of merchandise as needed.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Bachelor of Science - Biology/Business

Toronto Metropolitan University
Toronto, ON
05-2028

Skills

  • Exceptional customer service
  • Cash handling
  • Menu memorization
  • Point of sale operation
  • Food sales and promotion
  • Liquor, wine, and food service
  • Team player
  • Warm and friendly
  • Reliable and responsible

Certification

Smart Serve Certified

Timeline

Server

Bar6ix
11.2023 - 06.2025

Gelato Server

Ksira Gelato
01.2022 - 05.2023

Cashier

New Elite Colombo Kitchens
02.2019 - 09.2021

Bachelor of Science - Biology/Business

Toronto Metropolitan University

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Kaniskaa Bala