Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mirza Ashfaq Begh

976 Kennedy Road, Scarborough,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Communications Specialist

GardaWorld (Toronto Metropolitan University, 350 Victoria St, Toronto, ON)
11.2023 - Current
  • Received and dispatched calls for emergency services.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Assigned security personnel to various posts, ensuring adequate coverage of the premises.
  • Monitored CCTV surveillance systems and responded to alarms.
  • Investigated suspicious activities and reported incidents to appropriate authorities.
  • Assisted with access control by verifying visitors' identification and granting access as necessary.
  • Communicated regularly with security personnel to ensure safety protocols were followed.
  • Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
  • Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
  • Coordinated with law enforcement agencies in response to reported crimes and other security-related incidents.
  • Investigated calls and complaints involving fire, theft, accident and hazard reports.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.

Tactical Security Supervisor

GardaWorld (Manulife Centre, 55 Bloor St W / 44 Charles St W, Toronto, ON)
06.2023 - 11.2023
  • Monitored security operations to ensure compliance with established procedures and standards.
  • Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
  • Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
  • Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
  • Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
  • Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
  • Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
  • Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
  • Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
  • Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
  • Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
  • Organized regular meetings with key stakeholders providing updates on recent developments in Security operations.
  • Recorded required data for incident reports and files.
  • Provided security team leadership and contributed to on-call duties.
  • Assessed company security risks and developed actionable solutions to be presented to management.

Tactical Security Guard

GardaWorld (Manulife Centre, 55 Bloor St W, Toronto, ON)
02.2023 - 06.2023
  • Identified suspicious activity to determine appropriate response.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Enforced safety regulations and monitored access control points.
  • Investigated suspicious activity and reported findings to management.
  • Responded to alarms, emergencies, and disturbances.
  • Assisted with searches of personnel, vehicles, packages.
  • Answered questions from the public regarding facility rules and regulations.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at facilities.
  • Responded to medical emergencies, fire alarms or intrusion alarms, following emergency response procedures.
  • Monitored fire, intruder detection, or other security systems.
  • Investigated and resolved security breaches or safety incidents.
  • Monitored work of contractors in construction or startup phases of security systems.
  • CCTV monitoring.
  • Interior and exterior Gtrack Patrol.

Security Control Desk Operator/Patrol Guard

GardaWorld (Yorkville Village, 55 Avenue Road, Toronto, ON)
07.2022 - 01.2023
  • CCTV monitoring.
  • Interior and exterior Gtrack partrol.
  • Received and dispatched calls for emergency services.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues.
  • Communicated with team members and building management via radio, telephones and computers .
  • Sounded alarms and brought in relevant authorities in case of fire or criminal activities.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Administered basic first aid to injured and ill individuals and assisted paramedics with providing advanced assistance and patient transport.

Concierge

Allied Universal LTD
02.2022 - 07.2022
  • CCTV monitoring
  • Answered guest questions regarding local area, facilities and amenities.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Provided directions and other assistance to staff members and visitors as required
  • Detected suspicious activities and watched for criminal acts and rule infractions
  • Regular patrol at the perimeter of the building, hallways, stairs, exit doors, fire exits, visitor parking
  • Provided Access card to visitors and impose valet parking.

Store Associate

LAVIEMAISON FURNITURE
10.2019 - 01.2020
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Performed customer payment functions consistent with all cash handling policies and procedures.
  • Abiding by all company policies and procedures merchandise according to the store merchandising layout.
  • Provided optimal customer service experiences, resulting in high satisfaction client rates.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Organized store displays to ensure maximum visibility of products.

Education

High School Diploma -

The Sylhet Khajanchibari Intl School & College
Sylhet, Bangladesh
2018

Elementary School -

SKBZ Bangladesh Islamia School
Abu Dhabi, UAE
2016

Skills

  • Conflict Resolution
  • Friendly, Positive Attitude
  • Relationship Building
  • Planning & Organizing
  • Customer Service
  • Computer Skills
  • First Aid/CPR
  • Active Listening
  • Team Management
  • Basic Math
  • Supervision & Leadership
  • MS Word
  • MS Excel
  • MS PowerPoint
  • Security Regulation Enforcement
  • Emergency Response
  • Security Team Leadership

Certification

  • WHMIS/GHS Certified
  • First Aid Level (C) & CPR
  • Nonviolent Crisis Intervention
  • AODA
  • Compressed Gases Safety Awareness
  • Environment Health & Safety Awareness
  • Legal Awareness & Less Force- Ontario
  • Use of Force and Handcuffing
  • Ontario Security License

Timeline

Communications Specialist

GardaWorld (Toronto Metropolitan University, 350 Victoria St, Toronto, ON)
11.2023 - Current

Tactical Security Supervisor

GardaWorld (Manulife Centre, 55 Bloor St W / 44 Charles St W, Toronto, ON)
06.2023 - 11.2023

Tactical Security Guard

GardaWorld (Manulife Centre, 55 Bloor St W, Toronto, ON)
02.2023 - 06.2023

Security Control Desk Operator/Patrol Guard

GardaWorld (Yorkville Village, 55 Avenue Road, Toronto, ON)
07.2022 - 01.2023

Concierge

Allied Universal LTD
02.2022 - 07.2022

Store Associate

LAVIEMAISON FURNITURE
10.2019 - 01.2020

High School Diploma -

The Sylhet Khajanchibari Intl School & College

Elementary School -

SKBZ Bangladesh Islamia School
  • WHMIS/GHS Certified
  • First Aid Level (C) & CPR
  • Nonviolent Crisis Intervention
  • AODA
  • Compressed Gases Safety Awareness
  • Environment Health & Safety Awareness
  • Legal Awareness & Less Force- Ontario
  • Use of Force and Handcuffing
  • Ontario Security License

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Mirza Ashfaq Begh