Nathan Kane
Sussex
Summary
Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers.
Overview
19
19
years of professional experience
Work History
Virtual Customer Service Representative
Blue Ocean Contact Center
09.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly.
- Answered constant flow of customer calls with minimal wait times.
- Registered accounts, assisted customers with technical issues, merged accounts, and closed accounts.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
Customer Service Representative
Virtual Agent Services / Cloud5
01.2009 - 07.2012
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Exceeded company productivity standards on consistent basis.
Personal Support Worker
Canadian Red Cross
09.2006 - 11.2008
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
Stock Clerk
Bargain giant
10.2004 - 03.2006
- Moved items from central storage room to shelves for customer purchase.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Education
Advanced Diploma - Visual Arts
NBCCD
Fredericton, NB06.2016
Skills
- Credit card payment processing
- Active listening
- Attention to detail
- Conflict mediation
- Problem-solving abilities
- Courteous demeanor
- Inbound and Outbound Calling
- Technologically savvy
Timeline
Virtual Customer Service Representative
Blue Ocean Contact Center
09.2021 - Current
Customer Service Representative
Virtual Agent Services / Cloud5
01.2009 - 07.2012
Personal Support Worker
Canadian Red Cross
09.2006 - 11.2008
Stock Clerk
Bargain giant
10.2004 - 03.2006
Advanced Diploma - Visual Arts
NBCCD
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