Kandyce Heard

Barista Experience

• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Maintained and operated espresso machines, commercial coffee brewers, coffee pots, and other equipment.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Cleaned counters, machines, utensils, and seating areas daily.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Restocked display cases with attractive arrangements to promote specialty food items like cakes and pastries.
• Used POS system to accurately enter orders and process payments.
• Helped management keep adequate supply on hand by notifying of shortages.
• Proved successful working within a fast-paced environment.

Booking Experience

• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations for tours customer was interested in.
• Booked customers requested tours over the phone.
• Used excel spread sheets for organizing tours

• Inspected rental equipment for any damage or wear and tear prior to renting out.
• Assisted customers with selecting the appropriate ski size, type, and style based on their skill level and desired terrain.
• Adjusted bindings to ensure proper fit of customer's boots.
  Instructed customers on proper fitting techniques for ski and snowboard boots and clothing.
• Educated customers about local mountain conditions such as trails open and closed or weather forecasts.
• Greeted customers upon entering the store and provided assistance.
• Assisted with unloading delivery trucks full of rental gear
• Delivered Ski Tickets and Rental equipment to all hotels in banff national park
• Printed off ski season passes and tickets for SkiBig3 as well as the other hills.

• Demonstrated strong organizational and time management skills while managing multiple projects. Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Strengthened communication skills through regular interactions with others.
• Handled Credit/Debit and Cash at the register and processed end of day cash outs
• Assisted customers with their ski/snowboarding bindings
• Waxed rental ski/snowboards daily
• Sanitized all used helmets, ski poles, skis, and counter services daily
• Educated customers on their rented equipment (how to properly fit a ski boot, how to step in their ski bindings, etc.)
• Assisted customers with filling out the rental contracts properly, to ensure correct information

• Handled purchases through Credit/Debit machines and Cash at the registers
• Used my knowledge about Algonquin parks to help customers find there way along the Highway (campgrounds, trails and lookout spots)
• Answered phone calls under the work protocol
• Organized the public docks by moving canoes back to designated racking areas
• Assisted customers in renting/buying essentials for backcountry camping trips
• Lifted 20lbs and heavier (lifting canoes on shoulders to portage)
• Worked in many different weather conditions (sun, rain, warm and cold)
• Followed opening and closing protocols when by myself
• Collected and displayed camping items on tables as needed for first time campers
• Presented camping displays, canoe portaging methods, and how to paddle to new and old time campers