Kandarp Shah
Summary
Seeking a career opportunity with an organization that supports professional and personal growth. Highly motivated with over 9 years of experience in diverse cultural environments in the Hospitality, Sales and Banking industries. Demonstrating strong work ethics and ability to work both independently and as a team member.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Advisor
Royal Bank of Canada
04.2024 - Current
- Identified clients' banking needs and provided tailored financial solutions at the first point of contact.
- Assisted with a wide range of financial transactions and contributed to team sales through referrals.
- Built and maintained client relationships, spotting opportunities for further business.
- Educated clients on RBC digital tools and took ownership of resolving and preventing banking issues.
Assistant Manager
Match Transact Inc.
09.2021 - 04.2024
- Increased store sales by over 40% through effective sales promotions for Rogers, Telus, Fido, and Koodo.
- Led a team of 6, coaching employees, monitoring performance, and ensuring high customer satisfaction (90%+).
- Managed inventory, RMAs, and equipment transfers while collaborating with team members on strategies to exceed sales targets.
Restaurant Captain
The Bombay Canteen
02.2019 - 07.2020
- Increased guest loyalty by 20% through improved interactions and implemented waste reduction procedures, cutting waste by 40%.
- Ensured high-quality service, guest satisfaction, and a safe, sanitary environment while overseeing daily operations and inventory management.
- Coordinated special events in collaboration with the head chef and manager to ensure seamless execution.
Restaurant Supervisor
Hotel Supreme
09.2018 - 02.2019
- Assigned tasks, facilitated team collaboration, and provided training to ensure efficient operations and high-quality performance.
- Managed team relations, conducted performance evaluations, and handled cash receipts and disciplinary actions as needed.
Restaurant Captain
Abalone Resort
07.2017 - 08.2018
- Built guest rapport, resolved complaints, and gathered feedback to improve satisfaction and loyalty.
- Managed inventory, tracked sales, and collaborated on menu planning and event coordination to optimize operations.
Management Trainee
Marriott City Center
10.2015 - 10.2016
- Enhanced customer satisfaction by addressing complaints and providing exceptional service, improving survey results by 10-15%.
- Presented menus, made recommendations, and efficiently took orders, ensuring a seamless dining experience.
- Recognized five times as Associate of the Month for consistent excellence in service.
Internship
GourmIndia Restaurant
04.2015 - 10.2015
Internship
Far East Restaurant
02.2014 - 08.2014
Education
MBA - Hospitality Management
SWISS IMH
09.2015
BBA - Marketing
University of Pune
04.2012
Skills
- Great Communication
- Quick Learner
- Adaptability
- Strong work ethics
- Problem Solving
- Cultural Competence
- Sustainability
- Touché Software
- POS Software
- Microsoft Office
- RQ
Certification
- IFC - Investment Funds in Canada (CSI), Canada, 2024
- CHIA - Certification in Hotel Industry Analytics (AHLEI), Switzerland, 2015
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Marathi
Professional Working
German
Elementary
Hobbies and Interests
- Travelling
- Music / Singing
- Photography
- Cooking
- Reading
- Badminton
- Cricket
Timeline
Client Advisor
Royal Bank of Canada
04.2024 - Current
Assistant Manager
Match Transact Inc.
09.2021 - 04.2024
Restaurant Captain
The Bombay Canteen
02.2019 - 07.2020
Restaurant Supervisor
Hotel Supreme
09.2018 - 02.2019
Restaurant Captain
Abalone Resort
07.2017 - 08.2018
Management Trainee
Marriott City Center
10.2015 - 10.2016
Internship
GourmIndia Restaurant
04.2015 - 10.2015
Internship
Far East Restaurant
02.2014 - 08.2014
BBA - Marketing
University of Pune
MBA - Hospitality Management
SWISS IMH
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