Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Jenna Erlendson

Ste Rose du Lac

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Client Advisor

Royal Bank Of Canada
11.2020 - Current
  • Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
  • Contributed to company growth by identifying new business opportunities and cross-selling services.
  • Excelled in meeting sales targets, contributing significantly to the overall success of the team.
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.

Guest Service Representative

Tommy Guns Barbershop
06.2018 - 10.2020
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.

Residential Care Worker

Addictions Foundation of Manitoba
12.2017 - 03.2019
  • Daily tasks include facilitating sessions, serving meals, assisting with medications, and appointments as required, responding to client needs(clients in crisis, clients struggling).
  • Enhanced resident satisfaction by providing personalized care and attention to individual needs.
  • Improved overall safety in the residential facility by conducting regular safety assessments and addressing potential hazards.
  • Maintained detailed records of resident progress, ensuring accurate documentation for future reference.

Apprentice Hairstylist

H&Co Academy
07.2017 - 05.2018
  • Daily tasks include greeting clients, booking appointments, having consultations, cleaning and sanitizing work areas, and performing a variety of hair services on clients.

Cosmetition

Shoppers Drug Mart
08.2017 - 05.2018
  • Daily tasks included sales, makeup and skin care consultations, merchandising, and cleaning duties.
  • Passionate about learning and committed to continual improvement.

Senior Support Worker

Living Independence For Elders
12.2014 - 08.2016
  • Daily tasks include preparing and planning for daily activities and outings
  • I am also responsible for a comprehensive exercise program for seniors
  • I provide support and encouragement for all participants
  • Respect and confidentiality are maintained at all times.

Support Worker

R.O.S.E Inc.
01.2012 - 11.2014
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.

Support Worker

Family Visions
08.2012 - 01.2014
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.

Education

H&CO Academy
Brandon

Skills

  • Very self-motivated
  • Ability to work both independently and as part of a team
  • Great skills in problem solving and crisis management
  • Excellent time management skills
  • Experience in supporting individuals with special needs and disabilities
  • Experience in working in a demanding and fast-paced environment
  • Excellent communication and interpersonal skills
  • Knowledge of working with diverse populations
  • Cash Handling/Financial Knowledge
  • Referral Coordination and Relationship Building
  • Adaptability and flexibility
  • Honest and Dependable

References

Available upon request

Certification

- Vulnerable Persons Act (Oct/2013)

- Protection Training(2014)

- Boundaries Training(2014)

- Documentation Training(2014)

- Safety Planning and Online Protection(2014)

- Medication Training(2014)

Timeline

Client Advisor

Royal Bank Of Canada
11.2020 - Current

Guest Service Representative

Tommy Guns Barbershop
06.2018 - 10.2020

Residential Care Worker

Addictions Foundation of Manitoba
12.2017 - 03.2019

Cosmetition

Shoppers Drug Mart
08.2017 - 05.2018

Apprentice Hairstylist

H&Co Academy
07.2017 - 05.2018

Senior Support Worker

Living Independence For Elders
12.2014 - 08.2016

Support Worker

Family Visions
08.2012 - 01.2014

Support Worker

R.O.S.E Inc.
01.2012 - 11.2014

H&CO Academy

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Jenna Erlendson