Summary
Work History
Education
Skills
Skills And Technical Competencies
Languages
Timeline
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Kamsiyochuukwu Nweke

Brampton,Ontario

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. I am looking for a new role where hard work and dedication will be highly valued. I hope I'm accepted

Work History

Customer Service Intern

MTN
Lagos, Nigeria
07.2021 - 12.2021
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat
  • Explained online self-help options to customers to promote additional and after-hours support choices
  • Promoted company brand and unique offerings through personalized customer service
  • Resolved concerns with products or services to help with retention and drive sales
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Provided primary customer support to internal and external customers.

Salesperson

Annie's Collection
Owerri, Nigeri
  • Analyzed customer feedback to identify areas of improvement in product offerings.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved customer complaints promptly and efficiently.
  • Provided personalized service to build relationships with customers.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Collaborated with team members to develop effective sales plans.
  • Compiled reports on sales activity, progress towards goals, and other metrics.

Customer service

Booking.com
01.2023
  • Greeted customers with a friendly and welcoming demeanor, addressing their inquiries efficiently
  • Outlining all options regarding possible destinations, flights, car rentals, accommodation, and exchange rates, as well as discussing issues like safety and immunization with clients
  • Assisted in keeping the store clean and organized, adhering to food safety and hygiene protocols
  • Actively contributed to team performance by providing support during busy hours and helping new employees
  • Providing friendly service and building professional relationships with clients.

Education

Bachelor of Science in Science ( In View) - Biomedical Science

York University
Toronto, ON
07-2026

High School - Buisness Shsm

St Roch's Catholic Secondary School
Brampton, ON
05-2022

Skills

  • Complaint Handling
  • Promotional Support
  • Customer Service
  • Glass Cleaning
  • Waste Disposal
  • Meeting Facilitation
  • Multitasking

Skills And Technical Competencies

  • Teamwork Skills
  • Communication
  • Cash handling and register operation
  • Attention to details
  • Active Listening
  • Adaptability
  • Negotiation
  • Problem solver
  • Empathy
  • Decision Making
  • Time Management
  • Team Management
  • Expense Reporting
  • Administrative skills
  • Scheduling skill

Languages

English
Native/ Bilingual

Timeline

Customer service

Booking.com
01.2023

Customer Service Intern

MTN
07.2021 - 12.2021

Salesperson

Annie's Collection

Bachelor of Science in Science ( In View) - Biomedical Science

York University

High School - Buisness Shsm

St Roch's Catholic Secondary School

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Kamsiyochuukwu Nweke