Kamryn Johnson
Stockton
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Sales Associate
Macy’s
05.2021 - 10.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
Seasonal Floor Captain
Macy's
10.2022 - 01.2023
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Delegated tasks to employees to enhance productivity and workflow.
Team Lead Merchandiser
Macy's
01.2023 - 09.2024
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Collaborated with sales team to identify and fulfill customer needs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Stocked designated items on shelves, end caps and displays.
Seasonal Onboarding Champion
Macy’s
09.2024 - 11.2024
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Trained new hires in technology required to access company systems and complete job tasks.
- Put together employee files and collected required digital or physical information to meet requirements.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
Cosmetic Counter Manager
Macy's
11.2024 - Current
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Gathered and analyzed sales and performance data to set and strategize on departmental goals.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
Education
High School Diploma -
San Joaquin County Office of Education
Stockton, CA05-2024
Skills
- Multitasking Abilities
- Attention to detail
- Organizational skills
- Task prioritization
- Time management
- Problem-solving abilities
- Professional and courteous
- Excellent communication
- Sales strategy
- Active listening
- Adaptability
- Reliability
- Computer skills
Timeline
Cosmetic Counter Manager
Macy's
11.2024 - Current
Seasonal Onboarding Champion
Macy’s
09.2024 - 11.2024
Team Lead Merchandiser
Macy's
01.2023 - 09.2024
Seasonal Floor Captain
Macy's
10.2022 - 01.2023
Sales Associate
Macy’s
05.2021 - 10.2022
High School Diploma -
San Joaquin County Office of Education
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