Passionate Customer Service professional and solid team player with energetic, positive demeanor to promote lasting customer satisfaction by delivering quality service and unparalleled support with knowledge of service delivery and proven multitasking abilities.
Hi, I’m
Kami Ciza
Ottawa,ON
Summary
Overview
9
years of professional experience
Work History
Alt HotelOttawa, ON
Night Auditor
08.2022 - Current
Job overview
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out to resolve requests to satisfy guest needs within acceptable guidelines.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Ensure revenue verification from all sources (e.g. check-ins, banquet & Altcetera café) is accurately balanced, follow up on any discrepancies using PMS Opera
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift, and followed company security and reported suspicious activity to ensure safety for staff and guests overnight.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor
- Certified Ontario Smart Serve holder to serve alcohol at hotel bar.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Payment SourceOttawa, Ontario
Bilingual Customer Service Agent
09.2018 - 01.2022
Job overview
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified and responded to customer requests and concerns via email, online chat and phone (up to 100 calls/day) for both English and French -speaking customers.
- Provided administrative support to financial department for daily and weekly transaction limit increase
- Performed support ticket transaction resolution tasks and administrative functions.
Carleton UniversityOttawa, Ontario
Campus Orientation Guide
01.2018 - 08.2019
Job overview
- Provided campus tours and directions to participants
- Assisted new students transitioning to college life by providing one-on-one support
- Delivered presentations, answered questions to educate visitors
- Planned and implemented events: arranged venues, food, and recruitment
- Worked with campus and community partners by ensuring clear, accurate, and timely communication
Macodrum Library, Carleton University
Student Librarian Assistant
05.2018 - 10.2018
Job overview
- Answered general inquiries from students and general public to guide as needed
- Completed electronic research using various databases (e.i WestlawNext Canada, Lexis Advance Quicklaw)
- Occasionally managed senior librarian appointments
The Hudson Bay
Sales Associate
11.2015 - 09.2018
Job overview
- Processed all Point of Sale (POS) transactions accurately and efficiently while maintaining friendly and professional demeanor
- Maintained professional and productive work environment
- Cleaned and organized assigned areas
- Assisted in preparation and execution of annual inventory count
- Restocked departments as per visual merchandise direction
Education
Carleton UniversityOttawa
B.A (Honours) from Law
11.2023
University Overview
Woodroffe High SchoolOttawa, ON
High School Diploma
07.2016
University Overview
Skills
- Bilingual (English, French)
- Customer Service Experience
- Creative problem solving
- Cleanliness And Sanitation
- Conflict Resolution
- Excellent written and oral communication
- Independent yet collaborative
- Professional under pressure
- Reliable
- Reporting capabilities
- Strong listening skills
- Team player
Timeline
Night Auditor
Alt Hotel
08.2022 - Current
Bilingual Customer Service Agent
Payment Source
09.2018 - 01.2022
Student Librarian Assistant
Macodrum Library, Carleton University
05.2018 - 10.2018
Campus Orientation Guide
Carleton University
01.2018 - 08.2019
Sales Associate
The Hudson Bay
11.2015 - 09.2018
Carleton University
B.A (Honours) from Law
Woodroffe High School
High School Diploma
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