Summary
Overview
Work History
Education
Skills
Availability
Timeline
Generic

Maria Tovar Alvarez

Visalia

Summary

Professional with experience in hospitality and finance, prepared for this role. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs. Skilled in financial reporting, guest services, and problem-solving. Known for integrity, accuracy, and effective communication.

Overview

7
7
years of professional experience

Work History

Night Auditor

Residence Inn By Marriot
01.2024 - Current
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Oversee issues made by front desk and report back to management. Fix issues I was able to do and leave notes on what needs to be done to complete the others that needed a manager.
  • Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.

Night Auditor/Shuttle Driver

Cedarbrook Lodge
03.2023 - 08.2023
  • Other than the already mentioned front desk work, at this location I did the following extra assignments.
  • Maintained clean and neat shuttle for passenger comfort.
  • Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
  • Followed predetermined routes to consistently meet targets and maintain schedules.
  • Assisted passengers with luggage handling, ensuring their belongings were securely stored and safely transported.
  • Assisted elderly and disabled passengers entering and exiting shuttle.

Front Desk and Housekeeping Supervisor

Hotel Five Seattle - A Piece Of Pineapple Hospitality
10.2022 - 03.2023
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Resolve credit card issues and issues with guest folios.

Night Auditor/Front Desk

Staypineapple Hospitality
08.2021 - 10.2022
  • worked for two locations at the same time own by the same franchise. The Maxwell hotel and Hotel Five.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Monitored staff performance and provided feedback and guidance.
  • Trained new staff members in customer service techniques and hotel operations.
  • Reply via email for any guest inquiries and find resolutions for their certain inquiry if needed.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Front Desk/Night Auditor

La Quinta Inn & Suites Inn
04.2020 - 08.2021
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
  • Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
  • Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
  • Handled high volume of phone calls professionally, providing excellent customer service to potential and current guests.
  • Monitored facility security for guest and personnel safety.
  • Trained new staff members in customer service techniques and hotel operations.

Cashier/Server/Busser/To-Go Server/Dishwasher

Guanaco's Tacos Pupuseria
09.2019 - 01.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Served food and beverages promptly with focused attention to customer needs.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Busser/Restaurant Hostess

2 Margaritas
04.2018 - 12.2018
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
  • Maintained a comprehensive knowledge of menu items, daily specials, and allergen information to provide informed assistance when necessary.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

No Degree - Engineering/space, Earth, Science

University of Washington
Seattle, WA

High School Diploma -

Shelton High School
Shelton, WA
06-2019

Skills

  • Bilingual(Spanish & English)
  • Food Handlers
  • Mathematics 8 years
  • Opera Cloud PMS system knowledge
  • Opera PMS system knowledge
  • Synxis PMS system knowledge
  • FOSSE PMS system knowledge
  • Shift 4/Lighthouse billing knowledge
  • Canary/whistle communication systems
  • Quick learner
  • Punctual and dependable
  • Front desk/Night Auditor for 4 years
  • Staff training

Availability

Tuesday - Friday: 4pm - 7am

Saturday - Monday: Anytime 

Timeline

Night Auditor

Residence Inn By Marriot
01.2024 - Current

Night Auditor/Shuttle Driver

Cedarbrook Lodge
03.2023 - 08.2023

Front Desk and Housekeeping Supervisor

Hotel Five Seattle - A Piece Of Pineapple Hospitality
10.2022 - 03.2023

Night Auditor/Front Desk

Staypineapple Hospitality
08.2021 - 10.2022

Front Desk/Night Auditor

La Quinta Inn & Suites Inn
04.2020 - 08.2021

Cashier/Server/Busser/To-Go Server/Dishwasher

Guanaco's Tacos Pupuseria
09.2019 - 01.2020

Busser/Restaurant Hostess

2 Margaritas
04.2018 - 12.2018

No Degree - Engineering/space, Earth, Science

University of Washington

High School Diploma -

Shelton High School

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Maria Tovar Alvarez