Summary
Work History
Education
Skills
Timeline
Generic

Kamanzi Youssouf

Red Deer,AB

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Salesman

Self-employeed
  • Increased sales by offering advice on purchases and promoting additional products.
  • Promoted and up-sold products and services to meet needs of customers.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Developed and implemented sales strategies to increase profits.
  • Developed and delivered engaging sales presentations to convey product benefits.

Customer Service Representative

Fruit & Veggie
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Truck Driver

Cisco
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Fastened chains, straps, covers, and binders to secure load during transit.

Education

High School Diploma -

KHS HIgh School
Rwanda
06.2005

Skills

  • Consultative Selling Techniques
  • Contact Management Systems
  • Export Compliance
  • Personalized Support
  • Leadership Communications
  • Serve Customers
  • Critical Thinking
  • High-Volume Environments
  • Effective Project Management
  • Retail Objectives

Timeline

Salesman

Self-employeed

Customer Service Representative

Fruit & Veggie

Truck Driver

Cisco

High School Diploma -

KHS HIgh School
Kamanzi Youssouf