Kamalpreet Kaur
Ajax,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Canada Post
10.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
Administrative Assistant/Data Entry Administrator
The Gift Group
11.2021 - 11.2023
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Boosted sales by implementing effective training programs for new and existing employees.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Sales Advisor
Rogers Communications
08.2021 - 08.2023
- Increased sales by establishing rapport with customers and identifying their needs.
- Developed long-lasting client relationships by providing exceptional customer service.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Fundraising Consultant
Fundraising Direct
04.2022 - 12.2022
- Increased fundraising revenue by developing and implementing strategic plans for donor cultivation and solicitation.
- Enhanced donor relationships through regular communication, personalized outreach, and prompt acknowledgment of gifts.
- Conducted comprehensive prospect research to identify potential major gift donors and develop targeted solicitation strategies.
- Organized successful fundraising events, collaborating with vendors and volunteers for optimal execution and guest experience.
- Managed a portfolio of high-level donors, cultivating long-term relationships and securing significant contributions to the organization.
Food Service Manager
Popeyes® Louisana Kitchen
04.2020 - 02.2022
- Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
- Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Developed strong relationships with vendors, negotiating favorable pricing on ingredients and supplies.
Education
Master of International Business Management - Business Administration
St. Clair College of Applied Arts And Technology
Windsor, ON04.2021
Skills
- Account Management
- Account Investigation
- Inbound Call Management
- Service Recommendations
- Call Center Operations
- Logistics Coordination
- Data Entry
- Documentation and Reporting
- Consultative Sales
- Program Management
- Database Maintenance
- Upselling
- Customer Support
- CRM Software
- Payment Processing
- Technical Support
- Complaint Handling
Timeline
Customer Service Officer
Canada Post
10.2022 - Current
Fundraising Consultant
Fundraising Direct
04.2022 - 12.2022
Administrative Assistant/Data Entry Administrator
The Gift Group
11.2021 - 11.2023
Sales Advisor
Rogers Communications
08.2021 - 08.2023
Food Service Manager
Popeyes® Louisana Kitchen
04.2020 - 02.2022
Master of International Business Management - Business Administration
St. Clair College of Applied Arts And Technology
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