Microsoft Office suite
Onome Allu
Customer Service Executive
Calgary,AB
Summary
An experienced Client relations manager with extensive sales and project management background with excellent time management, attention to detail and proficient in managing multiple tasks simultaneously. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
14
14
years of professional experience
22
22
years of post-secondary education
Work History
Customer Service Officer
City Furniture and Appliance Ltd
High Level, AB
05.2023 - Current
- Resolved customer complaints regarding products and services in positive and efficient manner, resulting in 81% satisfaction rate
- Experienced in cash handling, successfully managed end of day cash process maintaining 0.2% discrepancy rate
- Assisted customers in product selection and optimized customer experience by providing additional product information, resulting in increase in retail sales by 5% from previous month
- Inventory management experience, maintained accurate inventory levels with 97% stock accuracy rate
- Managed daily operations in store, ensuring adequate staffing and implementation of store policy
- Maintained visually appealing store environment, including neat displays and window dressing that increased customer appeal, resulting in monthly sales growth of 10%
- Utilized POS systems, SAP and other associated software to manage data and generated accurate and timely reports
- Increased departmental sales by 30% over a six-month period by implementing dynamic customer engagement strategies and up-selling techniques, resulting in enhanced customer satisfaction and repeat business
- Exceeded personal sales goals by 25% for Q2 2022 through development of highly personalized customer engagement strategy, enhancing upsell opportunities and fostering repeat client business.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Promoted company brand and unique offerings through personalized customer service.
- Established and accurately prepared customers accounts to complete new purchases.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Sales&Marketing Officer
Prime Push Global Ltd
Lagos, Nigeria
12.2021 - 11.2022
- Implemented new processes ensuring consistent and accurate reporting of sales operations metrics
- Improved company sales and operations by creating, executing and monitoring marketing campaigns resulting in 40% increase in customer base and 27% increase in sales
- Managed and developed systems to support increasing demand for operational solutions and new product launches
- Developed and implemented sales processes for sales teams, specialists and other representatives
- Researching and analyzing data to create sales forecasts
- Collaborating with other departments and upper management to identify business goals
- Recruiting, hiring and training sales representatives
- Identifying customers and sales opportunities by analyzing sales data and consumer trends
- Creating and managing automation tools to increase sales process efficiency
- Implementing and manage CRM tools to maximize opportunities and customer relationships
- Spearheaded market analysis and operational streamlining for a portfolio of 15+ products, contributing to 25% increase in efficiency and 20% rise in customer acquisition over two-year period
- Streamlined internal operations processes, resulting in 30% increase in efficiency, while concurrently leading marketing team to 20% growth in qualified leads through targeted campaigns and strategic market analysis.
- Conducted market research studies to gain insights into customer preferences and behaviors, informing future marketing decisions.
- Creation of sales presentations that effectively communicated product value propositions.
- Coordinated with sales teams to develop effective promotional materials and sales collateral.
Client Service Manager
Builders Stop Center Ltd
Lagos, Nigeria
11.2018 - 10.2021
- Assisted in preparation of financial forecast and projections
- Developed and implemented customer loyalty program to increase customer satisfaction and retention rates
- Developed and maintained positive relationships with vendors and colleagues
- Attended and participated in industry events, increasing brand recognition and reputation by 25%, while decreasing budget by 15%
- Developed pricing strategies to balance firm objectives
- Developed supply chain network increasing efficiency by 30%
- Negotiated contracts with vendors and distributors to manage product distribution, establishing new partnerships and network for potential growth opportunities
- Developed market specific merchandising and promotional strategies to expand market valve
- Attended and Participated in industry events, shaping marketing and promotional strategies to increase sales and enhance market presence by 30%
- Established operating procedures and metrics to evaluate performance and drive continuous improvement
- Implemented tracking systems to identify opportunities and establish service efficiency standards.
- Nurtured long-term relationships with clients, fostering loyalty and business growth opportunities.
- Optimized resource allocation by implementing workload management strategies, improving employee satisfaction and productivity levels.
- Reduced turnaround times on client requests by streamlining work processes
- Enhanced client satisfaction by addressing concerns and providing timely solutions
Business Development Officer
Alan Caray Technical Ltd
Lagos, Nigeria
03.2010 - 11.2018
- Developed and implemented sales strategy to penetrate new customer and maintain existing clients, resulting in 37% increase in revenue
- Built and maintained strong relationships with key clients, resulting in repeat business and increased revenue
- Created and implemented effective sales and marketing plans for new product lines and services
- Led cross-functional teams to successfully launch new products and services
- Monitored industry trends and competitive landscape to aid in sales strategy adjustment and optimization
- Represented the company at trade shows, locally and internationally and other events
- Analyzed customer feedback to identify areas for improvement and growth
- Developed branding and promotional material for company use
- Utilized CRM in tracking customer interaction, follow-ups, feedback, and sales progress
- Collaborated with marketing, product, and design teams to create coherent company-wide strategies
- Cultivated and secured 15+ strategic partnerships with key industry players, contributing to 35% YOY revenue growth
- Spearheaded expansion into three new international markets, resulting in 25% revenue increase and establishment of key strategic partnerships within first year of market entry.
- Analyzed performance metrics to identify areas of improvement and implement necessary changes in strategy.
- Expanded market share by conducting comprehensive market research and competitor analysis.
- Managed diverse portfolio of projects simultaneously while adhering to strict deadlines and budgets constraints.
- Optimized sales processes for greater efficiency, reducing time required to close deals.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
Education
Bachelor of Science - Mathematics And Statistics
University of Lagos
Lagos,Nig 09.2002 - Current
Skills
CRM Software
undefinedSoftware
Salesforce
Timeline
Customer Service Officer
City Furniture and Appliance Ltd
05.2023 - Current
Sales&Marketing Officer
Prime Push Global Ltd
12.2021 - 11.2022
Client Service Manager
Builders Stop Center Ltd
11.2018 - 10.2021
Business Development Officer
Alan Caray Technical Ltd
03.2010 - 11.2018
Bachelor of Science - Mathematics And Statistics
University of Lagos
09.2002 - Current
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