Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kamalpreet Kaur

Brampton,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

McDonald's
01.2023 - 11.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative Lead

Domino's Pizza
07.2022 - 12.2022
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Developed customer service initiatives to improve performance and uplift satisfaction scores.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.

Education

Personality Development Course Certificate -

GGI Khanna (Infowiz)
Khanna Punjab, India

Certificate in Office Automation - Computer Basics, MS -Office, Accounts

Guru Nanak Infotech Authorised Training Center
Khannna, Punjab, India
03.2023

Bachelor of Commerce -

Gulzar Group of Institute Libra, Khanna
Khanna, Punjab, India
04.2020

ISO Certificate - Digital Marketing

GGI Khanna (INFO WIZ)
Khanna, Punjab, India
07.2019

Senior Secondary School - Commerce

Mata Ganga Khalsa Girls Collegiate
Ludhiana, Punjab, India
03.2017

High School Diploma -

National Public Senior Secondary School Samrala
Ludhiana, Punjab, India
03.2015

Skills

  • Product Management
  • Inventory Management
  • Customer Loyalty
  • Customer Service and Assistance

Timeline

Customer Service Representative

McDonald's
01.2023 - 11.2023

Customer Service Representative Lead

Domino's Pizza
07.2022 - 12.2022

Personality Development Course Certificate -

GGI Khanna (Infowiz)

Certificate in Office Automation - Computer Basics, MS -Office, Accounts

Guru Nanak Infotech Authorised Training Center

Bachelor of Commerce -

Gulzar Group of Institute Libra, Khanna

ISO Certificate - Digital Marketing

GGI Khanna (INFO WIZ)

Senior Secondary School - Commerce

Mata Ganga Khalsa Girls Collegiate

High School Diploma -

National Public Senior Secondary School Samrala
Kamalpreet Kaur