Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kamalpreet Aulakh

Brampton,ON

Summary

Dynamic customer service professional with a proven track record at Valle Foam, excelling in problem-solving and teamwork. Recognized for enhancing customer loyalty through personalized solutions and effective communication. Adaptable and detail-oriented, I thrive in fast-paced environments, consistently delivering results while maintaining a positive attitude and fostering team collaboration.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

20
20
years of professional experience

Work History

Order Desk

Valle Foam
01.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Pearson Dry Cleaners
09.2018 - 12.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Order Desk

Valle Foam
09.2005 - 09.2018
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Education

Bachelor of Science - Accounting

Sheridan College
Brampton, ON
06-2007

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Multitasking

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Order Desk

Valle Foam
01.2025 - Current

Customer Service Representative

Pearson Dry Cleaners
09.2018 - 12.2024

Order Desk

Valle Foam
09.2005 - 09.2018

Bachelor of Science - Accounting

Sheridan College

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Kamalpreet Aulakh