Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst

Dayana Amaral

Toronto,ON

Summary

Dedicated administrative assistant with 9 years of front desk management experience. Skilled in task prioritization, organization, and workflow optimization. Proficient in handling high-volume inquiries with tenacity and attention to detail. Excellent communication, interpersonal skills, and problem-solving abilities. Strong work ethic. Highly organized office assistant with a customer service focus and flexibility.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Order Desk

4 Star Drywall
10.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Payroll Clerk

Downsview Drywall Contracting
03.2021 - Current
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Analyzed accounts to find financial discrepancies and resolve payroll issues.
  • Compiled financial, accounting and auditing reports to calculate profits and losses.
  • Collaborated with human resources teams to pay out bonuses and severances, construct leave pay schedules and process payroll garnishments.
  • Classified, sorted and filed correspondence, articles, records and other documents.
  • Implemented various payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
  • Voided checks and issued stop payment orders to correct payroll discrepancies.
  • Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
  • Administered payroll for large staff using various software programs.
  • Prepared purchase orders and expense reports.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

Administrator

Featurecom Inc.
01.2016 - 03.2020
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Drafted professional business memos, letters and marketing copy to support business objectives and growth.
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Education

High School Diploma -

Emily Carr Secondary School
Vaughan, ON
2008

Skills

  • Office administration
  • Accounts payable and receivable
  • Documentation and reporting
  • Customer and client relations
  • MS Office proficiency
  • Multi-line telephone systems
  • Attention to detail
  • Administrative support
  • Punctual
  • Performance improvement
  • Organization skills
  • Web design
  • Constant Contact
  • Friendly, positive attitude

Certification

Certificate of Achievement : Administrative Office Assistant, 2014 TDSB - 55 Overland Drive

Timeline

Order Desk

4 Star Drywall
10.2022 - Current

Payroll Clerk

Downsview Drywall Contracting
03.2021 - Current

Administrator

Featurecom Inc.
01.2016 - 03.2020

High School Diploma -

Emily Carr Secondary School

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Dayana Amaral