Summary
Overview
Work History
Education
Skills
Timeline
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KAMALJEET KAUR

Brampton,ON

Summary

Knowledgeable and dedicated customer service professional with extensive experience in fast-paced environments. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Order Processor (Bell MTS)

Nordia
North York, ON
03.2021 - 02.2024
  • Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Maintaining positive, empathetic, and professional attitude toward customers at all times.
  • Keeping records of customer interactions, requests, and complaints.

Computer Network Technician

ReactiveStax Technologies INC
Toronto, ON
09.2019 - 10.2020
  • Maintain, troubleshoot and operate the use of local area networks, wide area networks and mainframe networks.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Installed cabling, wireless routers and telephone systems for data communications networks.
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
  • Configured and maintained network backup and recovery procedures.

Customer Service Representative/Cashier

Ocean Fresh Food Market
Brampton, ON
01.2019 - 05.2020
  • Greeted customers and responded to requests for information. Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Checked identification for proof-of-age for lottery and tobacco sales.

Baker and Team Member

Tim Hortons
Mississauga, ON
08.2018 - 01.2019
  • Maintained safe and sanitary area by checking food products' temperature, Inspected products for quality assurance before display.
  • Operated the drive-through window and sales register quickly and efficiently.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Filled out inventory and production sheets and update information of stock in system.

Office Administrative Assistant

N.S. Sohi Govt
Jagraon, Punjab, India
07.2015 - 08.2016
  • Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Provided clerical support to company employees by copying, faxing , filing documents and Obtained scanned records and uploaded to database.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

Certificate -

Rai Dispatch Training Certificate
Brampton, ON
2022

American Sign Language Level 1 Certificate -

Fleming College
Peterborough, ON
2018

Graduate Certificate - Wireless Information Networking

Fleming College
Peterborough, ON
2018

Master of Computer Applications -

Punjabi University
Patiala
2015

Bachelor of Computer Applications -

Punjab University
Chandigarh
2012

Skills

  • Technical Skills
  • Programming Skills
  • Administrative Skills
  • Record-Keeping & Documentation
  • Cash Handling
  • Clerical Skills
  • Computer Skills
  • Teamwork
  • Customer Service
  • Multitasking & Time Management

Timeline

Order Processor (Bell MTS)

Nordia
03.2021 - 02.2024

Computer Network Technician

ReactiveStax Technologies INC
09.2019 - 10.2020

Customer Service Representative/Cashier

Ocean Fresh Food Market
01.2019 - 05.2020

Baker and Team Member

Tim Hortons
08.2018 - 01.2019

Office Administrative Assistant

N.S. Sohi Govt
07.2015 - 08.2016

Certificate -

Rai Dispatch Training Certificate

American Sign Language Level 1 Certificate -

Fleming College

Graduate Certificate - Wireless Information Networking

Fleming College

Master of Computer Applications -

Punjabi University

Bachelor of Computer Applications -

Punjab University

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KAMALJEET KAUR