Ishpreet Singh
Peterborough,ON
Summary
Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence.
Overview
4
4
years of professional experience
Work History
Bell MTS-Assistant Manager
Nordia Inc.
01.2022 - Current
- Support with the new hiring teams and training with hands-on experience.
- Providing action plans and weekly coaching according to agents
performance. - Evaluations of agents calls and providing feedback accordingly ,providing training sessions on various software in which agents need
improvement. - Managed and motivated employees to be productive and engaged in work.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Bell MTS-Technical Support Agent
Nordia Inc.
03.2020 - 01.2022
- Provide remote support to customers, guiding them through troubleshooting steps and various Tech tools.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Bell Technical Support
Nordia Inc.
10.2019 - 03.2020
- Provided technical support to end users on all aspects of their mobile
devices including troubleshooting issues related to hardware and software
components such as :
1) Hardware Unlock of the devices.
2) Internet not working on the cell phone
3) Unable to Send or receive messages
4) Unable to receive or place calls.
Also used tools as Heat for tickets and GPS for finding the dead zones in the network. - Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Post-Graduation in Wireless Information Networking -
Fleming College
Peterborough, CanadaBachelor of Engineering in Electronics and Communication -
Chitkara University
Punjab IndiaSkills
- Employee Performance Evaluations
- Team Motivation
- Performance Reviewing
- Customer Relationship Management (CRM)
- Orientation and Training
- Verbal and written Tech Support
- Team management
- Lead Generation
- De-Escalation Techniques
Skills
- Organizational Skills
- Time Management
- Good Judgment
- Technical Proficiency
- Computer Skills
- Performance Monitoring
- Active listening
- Coaching and mentoring
- Team Leadership
- Project Management
- Customer Service
- Performance Measurement
- Training Development
- Goal Setting
- Customer Relationship Management
- Staff Training
- MS Office
Languages
English
Full Professional
Punjabi
Full Professional
Timeline
Bell MTS-Assistant Manager
Nordia Inc.
01.2022 - Current
Bell MTS-Technical Support Agent
Nordia Inc.
03.2020 - 01.2022
Bell Technical Support
Nordia Inc.
10.2019 - 03.2020
Post-Graduation in Wireless Information Networking -
Fleming College
Bachelor of Engineering in Electronics and Communication -
Chitkara University
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