KAMALDEEP POONI
Ministry of Children and Family Development
Langley,BC
1
Language
22
years of professional experience
Dynamic and strategic people leader with over 20 years of progressive experience in child welfare, quality assurance, and public service leadership. Expertise in fostering collaboration, driving results, and supporting organizational improvements that enhance service quality and accountability. Recognized for reliability and commitment to creating a psychologically safe workplace while advancing equity-informed, trauma-informed, and culturally responsive quality assurance services.
Work History
Quality Assurance Manager, Child & Family Practice Reviews
5 Years 7 Months- Responsible for hiring Practice Analysts and providing supervision and guidance to Practice Analysts.
- Offer assistance and expert advice to senior management and ministry executive, such as highlighting practice concerns, noting and responding to recent trends, as well as recognizing best practices across ministry’s service lines, and in the delivery of quality assurance programs.
- Develop and maintain effective working relationships with service delivery staff in the ministry and Indigenous Child & Family Service Agencies, as well as with external stakeholders which includes the use of effective communications with branch and divisional teams, across the ministry, and with external stakeholders and the public.
- Develop procedures and templates for Foster Parent Reviews
- Led quality assurance initiatives, enhancing compliance with regulatory standards and organizational policies.
- Conducted thorough audits of child welfare programs, ensuring adherence to established guidelines and procedures.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated knowledge sharing sessions on quality improvements, leading to widespread adoption of best practices.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Developed and implemented quality assurance dashboard, providing real-time visibility into quality metrics.
- Enhanced team productivity and morale by establishing clear goals and recognizing achievements.
Quality Assurance Practice Analyst, Case Reviews and Foster Parent Reviews
4 Years- Conducted case reviews of deaths, critical injuries and serious incidents involving children and youth who are and were receiving ministry services
- As a subject matter expert, conducted foster parent reviews relating to complaints about family care home investigations and quality of care reviews; additionally, provided guidance to staff and cross branch planning (e.g., Actions and Recommendations working group)
- Facilitated the development of action plans to address the findings of reviews and to improve practice and service provision
- Collaborated with the quality assurance manager to develop procedures and templates for Foster Parent Reviews
Child Welfare Social Worker
12 Years- Intake and Assessment Team in Vancouver, 2007 – 2017
- Family Services Team in Vancouver, 2005 – 2007
- Tasked with executing all accountabilities of a C6 delegated social worker, as well as supervising post-secondary social work students and acting team leader responsibilities
- Provided high level of care, guidance and support to children, youth, caregivers, and families
Social Worker, Multi-Organ Transplant Unit (Field Placement)
- Provided brief, solution-focused counselling to families in adjusting to a child’s transplantation
- Assisted families with obtaining financial aid, accommodation, and referrals to relevant community agencies
- Supported families with navigating and problem solving in the hospital system
- Participated in grand rounds and hospital-wide in-service training
Education
Master of Social Work - Advanced Program
Bachelor of Social Work - Child Welfare Specialization
Bachelor of Arts - Psychology Major
Skills
Cultural Agility
Continuous improvement
Quality assurance management
Employee training
Policy reinforcement
Relationship building
Employee supervision
Risk analysis and mitigation
Progress reporting
Presentations
Team collaboration
Performance monitoring
Languages
Punjabi
Native or Bilingual
PROFESSIONAL DEVELOPMENT
- Anti-Racism in the BC Public Service (in progress)
- GBA+ and Partnerships (in progress)
- Employee Relations: Conducting Workplace Investigations, Part 1 (in progress)
- UPLIFT: Accessible Documents Training (2026)
- FM 111: BC Government Expense Authority Fundamentals (2026)
- Early Intervention and Return to Work eSeries (2026)
- Change Management Foundations (2026)
- Annual Review of the Standards of Conduct & Oath of Employment (2026)
- Navigating AI: Age of Agent for Public Service (IPAC) (2026)
- SHSS for Primary Professionals (2026)
- MCFD GBA+ Learning Session series (2026)
- Navigating AI: A Practical Guide for Public Servants (IPAC) (2025)
- Upholding Indigenous Jurisdiction over Child and Family Services (2025)
- IM 117 Information Management (2025)
- Fraud Awareness and Prevention (2025)
- Employee Relations: Employee and Labour Relations Foundations (2025)
- Lean 201A (2024)
- Ending Protection or Guardianship Services to Uphold Indigenous Law (Jurisdiction) (2024)
- HR Foundations for People Leaders (2023)
- Building Capacity in Indigenous Relations: We are all here to stay (2023)
- InfoNex Gender Based Analysis Plus conference (2023)
- Conflict Management for Leaders – Justice Institute (2023)
- Managing Mental Health in the Workplace (2023)
- Indigenous Anti-Racism Training Series Online (2023)
- Stress Management for Leaders (Restricted to People Leaders) (2023)
- Writing Better Briefing Notes (2022)
- Writing for the web: Plain Language training (2022)
- Hiring Certification Part 2 – Certificate (2022)
- LivingWorks START - Suicide Prevention Training (2022)
- Fraud Awareness and Prevention (2022)
- Hiring Certification Part 1 (2022)
- Equality, Equity and Inclusion (2022)
- OHS Orientation for Managers and Supervisors (2022)
- Conflict Resolution/Communication Approaches for Returning to the Workplace (2022)
- Supervising in the BC Public Service – Certificate (2021)
- Cultural Awareness Teaching Circle (2021)
- Virtual PM 200: Practical Project Management (2021)
- Building Cultural Safety and Humility Skills in the BC Public Service (2021)
- Coaching Approach to Conversations 101: Essentials (2021)
- Historical training record available upon request.
RELATED EXPERIENCE & QUALIFICATIONS
- Increased responsibility and desire to lead others reflected through:
- Acting supervisory roles in Quality Assurance (Child & Family Practice Review) and Child & Family Services (intake and assessment)
- Participation in committees and projects that support improvements in Quality Assurance
- Mentoring of new staff and practicum students
- Coaching diverse groups of children
- Collaborating with community professionals to support and mentor culturally diverse populations
- Experienced in using the Microsoft Office suite, including Excel, PowerPoint, SharePoint, Teams, and Word
- Excellent oral and report writing skills
- In-depth knowledge of: child welfare legislation, policies, procedures, standards, and guidelines; principles of administrative fairness; and ministry information management systems
- Registered Social Worker with the BC College of Social Workers (2021-2026)
- Avid traveler with Class 5 BC Driver’s license
- Member of the BIPOC Employee Resource Group
- GBA+ Quality Assurance Branch co-Lead
- Fluent in Punjabi
COMMUNITY LEADERSHIP
- Langley United Youth Soccer Association, Coach and Team Manager, 2021, 2025
- Wesburn Football Club, Coach and Team Manager, 2018, 2020
Timeline
Quality Assurance Manager, Child & Family Practice Reviews
Ministry of Children and Family Development
01.2021 - CurrentRead More
Quality Assurance Practice Analyst, Case Reviews and Foster Parent Reviews
Ministry of Children and Family Development
01.2017 - 01.2021Read More
Social Worker, Multi-Organ Transplant Unit (Field Placement)
British Columbia Children’s Hospital
01.2011 - 01.2011Read More
Child Welfare Social Worker
Ministry of Children and Family Development
01.2005 - 01.2017Read More
University of British Columbia
Bachelor of Arts from Psychology Major
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University of Victoria
Bachelor of Social Work from Child Welfare Specialization
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University of British Columbia
Master of Social Work from Advanced Program
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