Overview
Work History
Education
Skills
Summary
Certification
Volunteer Experience
Timeline
Generic

Natalie Auersperg

Vancouver,BC

Overview

5
5
years of professional experience
1
1
Certification

Work History

Collaborative Practice Facilitator

Ministry of Children and Family Development (MCFD)
02.2024 - Current
  • Organizes and coordinates Family Group Conferencing, Family Case Planning Conferences, Youth Transition Conferences, and other collaborative practice options within the Ministry of Children and Family Development.
  • Facilitates the orientation and preparation of parents, youth, and other family/community members, including Elders and Indigenous organizations, for participation in conferences that I co-facilitate.
  • Follows up on all elements of conferences, ensuring the implementation and monitoring of resulting conference plans.
  • Promotes family empowerment and built upon family strengths as part of the Ministry's strategic commitment.
  • Manages logistics and communication between all stakeholders to ensure smooth and effective conference processes.

Student-Parent Support Worker

Pathways To Education - PCRS
02.2023 - 02.2024
  • Collaboratively devised tailored educational plans for 45 disadvantaged high school students, including Indigenous youth and refugees.
  • Organized and facilitated meetings that involve the youth, their caregivers, school staff, and community partners to work together to held the individual achieve their personal and educational goals.
  • Coordinated and organized culturally sensitive outings and events for a cohort of 220 youth within the entire program, fostering partnerships with community organizations to enhance opportunities for the youth and their families.
  • Effectively monitored and supported the progress, engagement, and participation of the youth in the program, serving as a vital link between the youth and program staff.


Client Operations Case Manager / RBT Supervisor

Elemy - Pediatric Autism Startup
10.2020 - 02.2023
  • Managed and coordinated all cross-functional operations related to a diverse client base of over 100 children, ensuring seamless communication and satisfaction.
  • Hosted meetings with all parties when there were disagreements between the family and clinical staff regarding the child's Care Plan.
  • Collaborated with cross-functional teams, including Recruitment, Business Operations and Clinical Operations, to assess training requirements and streamline processes, minimizing delays and enhancing client service.
  • Provided leadership and guidance to a team of 25 Registered Behavior Technicians (RBTs) responsible for working in-home with our clients, fostering a client-centric approach within the team.
  • Established and maintained effective communication channels with caregivers, school staff, and clinical professionals, facilitating the comprehensive support and well-being of our clients.
  • Collaborated closely with clinicians to proactively plan and troubleshoot issues affecting client care, while ensuring that personal and professional barriers were addressed promptly.
  • Led the implementation of a company-wide Mental Health initiative, accessible to more than 1,000 corporate employees, promoting well-being and holistic support.
  • Continuously updated and refined Standard Operating Procedures (SOPs) to reflect ongoing changes in client procedures, maintaining clarity and efficiency in communication and service.
  • Utilized a range of proprietary and third-party software applications to efficiently manage daily tasks critical to delivering optimal client care and facilitating effective communication.
  • Maintained a high level of energy and enthusiasm within a dynamic, fast-paced environment, demonstrating a commitment to exceptional client relations and communications.

Research Assistant

McGill University
09.2019 - 03.2020

Psychobiological aspects of pain and tobacco use

  • Systematically collected and meticulously maintained data, ensuring the accuracy and integrity of laboratory records.
  • Utilized a variety of platforms to efficiently recruit and screen eligible participants, demonstrating a strong outreach and engagement strategy.
  • Contributed to the design and implementation of survey instruments, including telephone questionnaires, to gather vital study information.
  • Evaluated and fine-tuned testing instruments to maximize data accuracy, showcasing a commitment to precision in research procedures.
  • Demonstrated excellent communication and collaborative skills while working closely with colleagues, fostering a supportive team environment.
  • Adhered to all regulatory and compliance requirements in every experimental procedure, ensuring the highest standards of ethical and scientific integrity.

Bilingual Research Assistant

Hôpital Ste Justine
02.2020 - 04.2020
  • Managed a comprehensive system for receiving, compiling, filing, and transmitting documentation and information related to the participation of 150 sets of twins, ensuring efficient data management.
  • Skillfully processed and organized data, maintaining databases and tables with a high level of accuracy, contributing to the smooth progress of data collection activities.
  • Responded promptly to specific requests from the Coordination Assistant, proactively identifying elements that might impact study activities, and facilitating clear communication within the team.
  • Demonstrated a keen eye for detail by analyzing and rectifying errors in REDCap questionnaires, assuring data quality and integrity for study participants.
  • Successfully transitioned to remote work when the project was halted due to the COVID-19 pandemic, maintaining productivity and data management from home.
  • Developed and documented protocols and Standard Operating Procedures (SOPs) for the entire research team, enhancing workflow efficiency and standardizing research processes to ensure consistency and quality.

Education

Bachelor of Arts - Psychology & African Studies

McGill University
Montreal, Quebec
12.2019

Skills

  • Fluent Professional Proficiency in French Language
  • Empathy and Active Listening
  • Interpersonal Communication
  • Adaptability
  • Cultural Agility
  • Time Management & Prioritization
  • Community Engagement
  • Relationship Building
  • Conflict Management
  • Proficient in Microsoft Word, PowerPoint, Excel, Outlook, Microsoft Teams & Slack

Summary

A dedicated professional with a robust background in social services, including collaborative practice facilitation, youth work in diverse communities, and case management. Demonstrated commitment to cultural competence, advocacy, and fostering inclusive environments. Experienced in navigating complex service systems to ensure timely, compassionate support for children, youth, and families. Passionate about empowering individuals and eliminating barriers to wellbeing and equality.

Certification


  • C3 Delegation
  • Non-Violent Crisis Intervention
  • Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans Course on Research Ethics (TCPS 2: CORE)
  • Good Clinical Practice (GCP)
  • Compliance Training
  • Harassment Prevention (Canada Supervisors)
  • Serving it Right
  • Class 5 BC Driver's License (No Restrictions)
  • Standard First Aid Level C with CPR/AED
  • Wilderness First Aid
  • Outward Bound Canada Training Academy for Outdoor Professionals


Volunteer Experience

Special Olympics Canada - Volunteer Coordinator (August 2023 - Present)

  • Works closely with coaches and event organizers to assess the specific volunteer needs for Special Olympics events, ensuring efficient allocation of roles and responsibilities to enhance the overall event experience.
  • Cultivates and maintains strategic partnerships with local community organizations and schools to not only expand the volunteer network but also raise the organization's profile within the community.
  • Actively recruits, onboards and trains new volunteers, fostering a supportive and inclusive environment to welcome individuals of all backgrounds and abilities into the Special Olympics family.
  • Develops and implements engagement strategies to keep volunteers motivated and committed to the organization's mission, resulting in improved retention rates.


John Gordon Autism Foundation - Board Member (July 2023 - Present)

  • Actively engages in regular board meetings, providing valuable insights, recommendations, and unique perspectives that play a pivotal role in shaping the foundation's strategic initiatives and programs designed to offer support to individuals and families impacted by Autism Spectrum Disorder (ASD).
  • Collaborates closely with fellow board members and foundation leadership to assess the organization's current state, identifies areas for growth and improvement, and collectively defines the vision and mission that drive the foundation's efforts.
  • Utilizes my expertise and experience to contribute to the development and refinement of policies, guidelines, and strategies that ensure the foundation's activities are in alignment with the needs and expectations of the ASD community.


McGill University Outdoors Club - Safety Officer (September 2018- April 2019)

  • Spearheaded the organization of comprehensive single and multi-day Wilderness First Aid courses for university students and Montreal residents, forging a valuable partnership with Sirius Wilderness Medicine.
  • Successfully coordinated outdoor trips involving more than 50 participants, ensuring the safety and well-being of all individuals during these excursions.
  • Developed and maintained strong collaborative relationships with other universities and outdoor organizations in Quebec, actively promoting the club's Wilderness First Aid courses and expanding our network.
  • Assumed responsibility for stocking and organizing the club's First Aid kits, guaranteeing their readiness for any emergency situation.
  • Actively advocated and promoted outdoor safety principles and practices to the members of the McGill Outdoors Club, contributing to a culture of safety and responsibility.
  • Skillfully managed daily administrative tasks, ensuring the smooth execution of training programs, and creating a secure environment for all participants.


McGill University Outdoors Club - Secretary (September 2017- July 2018)

  • Efficiently managed the flow of internal and external information, collecting and disseminating crucial data for the club's operations.
  • Skillfully organized and facilitated weekly executive and member meetings, including the creation of presentations, accommodating up to 100 participants, contributing to productive discussions and decision-making.
  • Initiated and managed a speaker series featuring topics such as "Being a Woman in the Outdoors" and "Adventuring on a Budget," promoting inclusivity and diversity within the club.
  • Recorded and transcribed the club's meeting minutes on a weekly basis, ensuring that key discussions and decisions were well-documented.
  • Contributed to content creation for the club's Social Media platforms and website, and created videos using Power Director to share highlights of past trips and promote upcoming events.
  • Maintained the office and outdoor gear in an organized and up-to-date manner using digital software, streamlining access to equipment and resources.


McGill University Outdoors Club - Telemark Ski Executive (December 2016-April 2017)

  • Directed and instructed numerous telemark skiing trips, managing groups of up to 10 participants and ensuring their safety and enjoyment.
  • Skillfully managed financial transactions for lift tickets, transportation, and gear rentals, guaranteeing smooth trip logistics.
  • Fostered collaboration with other trip executives, coordinating joint events and promoting a sense of community within the club.
  • Successfully recruited and supervised volunteers to assist in instructing trips for skiers of varying skill levels, facilitating a supportive learning environment.
  • Organized accommodations and meal plans for overnight trips, ensuring participants had a comfortable and memorable experience.
  • Oversaw and actively participated in telemark ski training sessions, promoting skill development and enhancing the skiing experience for all participants.

Timeline

Collaborative Practice Facilitator

Ministry of Children and Family Development (MCFD)
02.2024 - Current

Student-Parent Support Worker

Pathways To Education - PCRS
02.2023 - 02.2024

Client Operations Case Manager / RBT Supervisor

Elemy - Pediatric Autism Startup
10.2020 - 02.2023

Bilingual Research Assistant

Hôpital Ste Justine
02.2020 - 04.2020

Research Assistant

McGill University
09.2019 - 03.2020

Bachelor of Arts - Psychology & African Studies

McGill University
Natalie Auersperg