Kalysta Fletcher
Harley,Canada
Summary
Hardworking graduate level student offering part-time work experience in many interdisciplinary fields and bringing extensive knowledge of core subject matter related to public health. Detail-oriented with excellent observational, organizational and communication skills.
Overview
6
6
years of professional experience
Work History
MANAGEMENT TRAINEE
Enterprise
2023.04 - Current
- Resolved customer complaints in timely and professional manner
- Coached and mentored team members to enhance their performance and productivity
- Assisted customers with car rentals and assisted customers throughout rental process
- Developed and implemented marketing strategies to drive customer acquisition, engagement, and retention.
SUPERVISOR
Mister Safety Shoes
2022.06 - 2023.04
- Trained new employees on company policies, procedures and work ethics
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Managed store closing and opening procedures to ensure safety and security
- Operated cash register and accurately processed payments, returns, and exchanges.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
BARISTA
Starbucks
2021.09 - 2022.06
- Built strong relationships with regulars and new customers by providing friendly, personalized service
- Operated cash registers and handled cash and card transactions
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Cleaned and sanitized work areas, utensils, and equipment
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
BANK TELLER
First Ontario Credit Union
2021.04 - 2021.09
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Greeted customers with professionalism and friendly and courteous demeanor.
CASHIER AND MEAT DEPARTMENT
Food Basics
2019.12 - 2020.10
- Managed daily operations of Meat Department, including stocking and ordering products, setting prices, and ensuring quality standards were met
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of checkout area by cleaning counters, shelves and windows.
CUSTOMER SERVICE REPRESENTATIVE
Home Hardware
2019.04 - 2019.12
- Provided exceptional customer service to ensure customer satisfaction
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Educated customers on proper use and care of painting supplies.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
CUSTOMER SERVICE REPRESENTATIVE
Shoppers Drug Mart
2018.06 - 2019.05
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Operated cash register and accurately processed payments, returns, and exchanges
- Helped customers locate merchandise and answered questions about products
- Stocked shelves, racks, and cases with new or transferred merchandise.
Education
Master of Public Health -
Brock University
St. Catharines, ON09.2025
Bachelor of Public Health -
University of Waterloo
Waterloo, ON04.2024
Diploma in Gerontology -
University of Waterloo
Waterloo, ON04.2024
High School Diploma -
Paris District High School
Paris, ON06.2019
Skills
- Customer Service
- Task Prioritization
- Project Support
- Written Communication
- Excellent Communication
- Multitasking Abilities
- MS Office
- Time Management
Awards
- University of Waterloo Merit Scholarship, $1000
- Enterprise Holdings Summer Intern Project Winner, $1500
- Brock Indigenous Graduate Award, $1600
Volunteer Experience
Volunteer, UW Gives Blood, Waterloo, ON
- Acquired knowledge of fundraising techniques through actively participating in outreach campaigns.,
- Maintained confidential records and filing system to protect client information.,
- Helped organize fundraisers to benefit organizational objectives.,
- Recruited and signed up volunteers and staff.
Volunteer, Cam's Kids, Waterloo, ON,
- Organized and assisted with events, activities and programs to drive outreach initiatives.,
- Coordinated special projects and assignments.,
- Recruited and signed up volunteers and staff.,
- Helped organize fundraisers to benefit organizational objectives.
Volunteer, Skate Canada, Brantford/Paris
- Helped organize competitions including set up and tear down.,
- Helped teach Learn to Skate.,
- Helped with fundraisers and events to support Skating Club.
Timeline
MANAGEMENT TRAINEE
Enterprise
2023.04 - Current
SUPERVISOR
Mister Safety Shoes
2022.06 - 2023.04
BARISTA
Starbucks
2021.09 - 2022.06
BANK TELLER
First Ontario Credit Union
2021.04 - 2021.09
CASHIER AND MEAT DEPARTMENT
Food Basics
2019.12 - 2020.10
CUSTOMER SERVICE REPRESENTATIVE
Home Hardware
2019.04 - 2019.12
CUSTOMER SERVICE REPRESENTATIVE
Shoppers Drug Mart
2018.06 - 2019.05
Master of Public Health -
Brock University
Bachelor of Public Health -
University of Waterloo
Diploma in Gerontology -
University of Waterloo
High School Diploma -
Paris District High School
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