Kalnitska Yana
Edmonton,NL
Summary
Worked with one of the most famous hotel brands - Hyatt. In particular in the "Grand Hyatt Doha". There is an experience of opening the most popular restaurant in Doha "Monkey Tale", also worked in the best place for breakfast "Santa Monica Breakfast Club" - holding large events (weddings, brunches, buffets, theme parties for over 300 people). An outgoing, extrovert restaurant waitress with more then 3 years restaurant experience who can enhance the authentic interaction with guests while highlighting the interpersonal component. A courteous, tactful, and attentive individual who enjoys interacting with guests and colleagues, as well as to provide additional efforts to create a more welcoming environment. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Waitress
Grand Hyatt, Monkey Tale, Santa Monica Breakfast Club
01.2019 - 05.2020
- HYstar 2019 – Platinum lever – the highest amount of positive feedback in TripAdvisor and
- HYSET
- Carring out complete opening, closing and shift change duties to keep restaurant working eficiently and teams ready to meet customer needs
- Greeting new customers, discussed specials, informing customers about upcoming promotions, took drink orders and built immediate positive connections with guests
- Prepared artistic menu boards highlighting current specials and promotions
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Maintaining customer satisfaction with timely table check-ins to assess food and beverage needs
- Collecting credit card, cash and gift certiicate payments and dispensed change for cash transactions
- Upsoling different items to increase overall sales and exceed targets
- Assistance with loor and bar inventory
- Training incoming staff and casuals on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Head Waiter
11.2016 - 11.2018
- Appling communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Training incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Monitoring dining rooms for seating availability as well as service, safety and wellbeing of guests
- Carring out complete opening, closing and shift change duties to keep restaurant working eficiently and teams ready to meet customer needs
- Greeting new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Handling customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Cashier/Member of restaurant team
MacDonalds
05.2016 - 10.2016
- Greatting of the guest
- Give recommendation about menu and promotions
- Monitor conditions of product
- Pack orders
- Follow company standards
- Collecting credit cart and cash payments
- Carried out opening and closing procedure.
Education
Bachelor of Science - Publishing And Editing
Cherkasy National University Bohdan Khmelnytsky
Cherkassy05.2018
Skills
- Special Dietary Requirements
- Beverage Preparation
- Glassware Polishing
- Food Preparation and Safety
- Table Preparation
- Complex Problem-Solving
- Phone Inquiries
- Warm and Friendly
- Billing and Payment Processing
- Recommend Menu Items
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Timeline
Waitress
Grand Hyatt, Monkey Tale, Santa Monica Breakfast Club
01.2019 - 05.2020
Head Waiter
11.2016 - 11.2018
Cashier/Member of restaurant team
MacDonalds
05.2016 - 10.2016
Bachelor of Science - Publishing And Editing
Cherkasy National University Bohdan Khmelnytsky
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