Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexander Stang

Edmonton,NL

Summary

Well-rounded and dependable with experience in technical support, customer service, and hands-on roles. Skilled in troubleshooting, communication, and handling high volumes of customer interactions. Quick to learn new systems and currently expanding technical knowledge through online certifications.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier

Ace Liquor Discounter
11.2023 - 01.2024
  • Operated cash register efficiently and accurately, processed thousands of dollars by payments in cash, credit card and debit. While following company security procedures.
  • Assisted up to 300 customers daily with their purchases, answered questions with high-level knowledge and offering product advice. Issued refunds or exchanges to customers and resolved any customer complaints.
  • Fulfilled all daily retail duties, as well as preserving the appearance of the store.
  • Executed promotional activities such as setting up displays, placing signs, and tagging merchandise for sale or clearance.
  • Managing inventory, restocking, daily cycle counts, received and put away orders.
  • Verified customer identification to ensure compliance with legal age requirements for purchasing alcohol.
  • Performed closing duties as well as closing of the store.

Laborer

Prolium Industries
04.2020 - 05.2023
  • Trained a team of new employees, assigned them to tasks and provided supervision, read plans/instructions/specifications to determine work activities.
  • Set up area gas monitors and performed bump tests on gas detectors daily. Trained in OSHA and industry safety standards with 100% accident free work history.
  • Kept track of times People/Tools/Equipment entered and left confined spaces.
  • Organized inventory, verifying supplies, tools and production materials for team.
  • Utilized two-way radios and hand signals to coordinate communication between equipment operators.
  • Performed regular inspections on work vehicles/machinery, able to operate power/hand tools. paint, remove lead paint, take measurements.
  • Worked in Confined Spaces as well as on stand-by Rescue, also worked on top of storage tanks at heights greater than 50 feet.
  • Assisted welders with grinding, setting up Connecting bolt, Clamps, Heating rods, Changing Amps on welding machines, Setting up Oxy/acetylene, cord management.

Sales Associate

Home Depot
02.2018 - 03.2020
  • Fulfilled all daily duties at a high standard.
  • Updated inventory and product information using warehouse management systems and scanner guns.
  • Executed price changes and prepared promotions according to the schedule established by the head office.
  • Provided impeccable customer service according to company standards.
  • Stocked, rotated shelves, built displays and supported a large signage for merchandising requirements.

Technical Associate

Guld
01.2017 - 01.2018
  • Served as first point of contact for incoming technical service calls, messages and emails. Assisted customers with various types of technical issues via email, live chat, telephone and in person.
  • Managed customer system updates, informing clients of installation progress stages. Updated and installed required files, programs and operating systems to customer laptops as well as work laptops.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements, as well as maintained up-to-date case documentation for future reference.
  • Developed and maintained strong relations with customers to meet quality expectations. Demonstrated advanced product knowledge to solve customer issues.
  • Worked with a group of people to ensure issues were resolved in a quick and efficient manner.
  • Ran a booth at a tech convention held by our company, explaining and answering questions. Set up in person interviews, recorded and posted to various social medias leading up to the convention.

Education

IBM Data Analytics - Currently Enrolled

Google Data Analytics - Currently Enrolled

Norquest College - Currently Enrolled

Skills

  • Technical Troubleshooting
  • Organization
  • Problem Solving
  • Google Docs/Spreadsheets
  • Communication
  • Attention to detail
  • Time management
  • Reliable

Certification

  • CSTS
  • WHMIS
  • FALL PRO
  • H2S
  • Confined Space Entry/Monitor
  • Social Media Marketing


Timeline

Cashier

Ace Liquor Discounter
11.2023 - 01.2024

Laborer

Prolium Industries
04.2020 - 05.2023

Sales Associate

Home Depot
02.2018 - 03.2020

Technical Associate

Guld
01.2017 - 01.2018

IBM Data Analytics - Currently Enrolled

Google Data Analytics - Currently Enrolled

Norquest College - Currently Enrolled

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Alexander Stang