Kalkidan Wolde
North York,ON
Summary
Dynamic and results-driven Flight Attendant with extensive experience at Ethiopian Airlines, showcasing a strong work ethic and exceptional interpersonal skills. Excelled in emergency situations management and customer service, enhancing passenger safety and satisfaction. Proven leadership qualities and cultural awareness contributed to a 20% improvement in customer feedback scores. Talented Makeup Artist with Number years of experience and enthusiasm for beauty industry. Excellent time management and interpersonal skills. Performs advanced makeup skills on clients of different skin types, face shapes and ethnicities. Specializing in makeup services for proms, weddings and special events. Methodical Makeup Artist with Number years of experience and track record of providing exceptional customer service and satisfaction. Bringing substantial knowledge regarding natural beauty, glamour, airbrush and special effects makeup applications. Energetic, flexible, reliable, and creative. Warm and friendly Makeup Artist with Number years of experience in makeup application for performances, pageants and special occasions. Strong communication skills and knowledge of makeup products and trends. Excellent reputation for meeting client requests and expectations. Creative Job Title with Number years of experience working with clients from varying backgrounds to produce end products in perfect line with costume designers' wishes. Seasoned cosmetic artist possessing broad familiarity with Number types of paint and makeup products for many types of theatrical production. Approachable and sensitive artist with clear client boundaries and respect for wishes when applying makeup. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Professional Makeup Artist
Own Business
12.2021 - Current
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Sanitized makeup tools to avoid spread of infection.
- Applied makeup in accordance with clothing style.
- Professionally applied makeup to clients for productions and performances.
- Used cosmetic techniques and processes to beautify face and body in traditional or mobile settings.
- Collaborated with photographers and stylists for successful photoshoots, resulting in high-quality images.
- Utilized advanced techniques, such as contouring and color correction, to achieve desired looks for clients.
- Stayed current with industry trends to ensure the delivery of cutting-edge makeup services.
- Developed customized makeup looks that highlighted each individual''s unique features while adhering to their personal style preferences.
- Served as an integral team member on runway shows, contributing to overall event success through precise makeup execution under pressure.
- Continuously improved skills through participation in ongoing training sessions, workshops, seminars, and trade shows related to the beauty industry.
- Received positive feedback from satisfied customers which led to increased referrals for business growth.
- Assisted clients in selecting suitable cosmetics products according to their skin types and preferences.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Scheduled onsite and offsite makeup appointments for clientele.
- Conducted consultations to understand client's desired look.
- Answered phone calls and emails to schedule client appointments.
- Used social media platforms to promote salon and services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Styled hair, makeup and nails for customers for special events and occasions.
- Offered professional cuts, color services and extensions to salon customers.
- Trained new cosmetologists on makeup and skincare products and techniques.
Senior Flight Attendant
Ethiopian Airlines
05.2013 - 11.2023
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Trained new flight attendants, equipping them with skills needed to maintain high service standards.
- Improved flight attendants' response times to passenger calls by implementing more efficient workflow.
- Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
Education
Bachelor Of Informatics - Information Science
Graduate Certificate - Professional Hollywood Makeup Artist
10.2021
High School Diploma - Natural Sciences
08.2008
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Hospitality service expertise
- Food and Beverage Service
- Professional Appearance
- Verbal and written communication
- Safety Procedures
- Public Speaking
- Emergency Procedures
- Leadership Qualities
- Cultural Awareness
- Passenger Assistance
- Emergency Situations Management
- Emergency Response Coordination
- Passenger safety management
- Company policy adherence
- Conflict Mediation
- Guest Services
- Emergency Care
- Cleanliness and sanitation
- Preflight briefings
- Crew Coordination
- Emergency Response
- Business class service
- Food and beverage preparation
- Brand Promotion
- Team Oversight
- Attention to Detail
- Team Collaboration
- Detail Oriented
- Teamwork and Collaboration
- Multitasking Abilities
- Multitasking
- Problem-Solving
- Passenger Interaction
- Safety Demonstrations
- Excellent Communication
- Evacuation Procedures
- Crew Resource Management
- Quality Assurance
- Emergency Evacuation
- Organizational Skills
- Workload Management
- Passenger Behavior Monitoring
- Special Needs Assistance
- Beverage Service
- Negotiation Tactics
- Relationship Building
- Active Listening
- Restroom Monitoring
- Team building
- Problem-solving abilities
- Reliability
- Effective Communication
- Adaptability and Flexibility
- Interpersonal Skills
- Working under pressure
- Long-lasting makeup application
- Age-appropriate makeup
- Eyebrow Shaping
- Makeup Application
- Eyebrow styling
- Bridal makeup specialization
- Client Relationship Building
- Cosmetics selection assistance
Languages
English
Amharic
Timeline
Professional Makeup Artist - Own Business
12.2021 - Current
Senior Flight Attendant - Ethiopian Airlines
05.2013 - 11.2023
Addis Ababa University - Bachelor Of Informatics, Information Science
Boss Beauty Makeup Acadamy - Graduate Certificate, Professional Hollywood Makeup Artist
Saint Joseph Preparatory - High School Diploma, Natural Sciences
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