Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
Generic

Kalie Howell

Barrie,Canada

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Inside Sales and Customer Service Representative

Proax Technologies
Barrie, ON
05.2019 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted available products and services to customers during service, account management and order calls.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Resolved customer complaints promptly and efficiently.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered customer inquiries via phone, email, and chat.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed positive relationships with customers through friendly interactions.

Team Member

Tim Hortons
06.2016 - 05.2019
  • Prepare beverages and food for customers
  • Operate POS system
  • Prepare baked goods for selling
  • Deal with customer complaints and resolve them
  • Run the floor and supervise other team members

Education

OSSD -

St. Peter's Catholic Secondary School
Barrie, ON
06.2017

Skills

  • Customer service
  • Order management
  • Sales support
  • Contract management
  • Team collaboration
  • Effective communication
  • Time management
  • Problem solving
  • Teamwork and collaboration
  • Organizational skills

Certification

  • Smart Serve
  • WHMIS

Volunteer Experience

March of Dimes, Charity Member, 04/2018 - 03/2020

References

References available upon request.

Timeline

Inside Sales and Customer Service Representative

Proax Technologies
05.2019 - Current

Team Member

Tim Hortons
06.2016 - 05.2019

OSSD -

St. Peter's Catholic Secondary School

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Kalie Howell