Esperanza Barria-Stecura
NORTY YORK,ON
Summary
Proven track record in enhancing customer satisfaction and financial management, notably at Century Home Fashion. Skilled in client relationship management and detailed financial analysis, I excel in driving sales and improving cash flow. My cheerful demeanor and meticulous attention to detail have consistently fostered trust and efficiency.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative/Customer Service Representative
Tal Products
07.2019 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Set up new accounts, established customer credit and set up payment methods.
- Responded to customer requests for products, services, and company information.
Account Executive - Payables and Receivables
Century Home Fashion
09.2018 - 07.2019
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.
- Maintained records by imaging invoices, debits, and credits.
- Optimized cash flow management by regularly analyzing outstanding payables and receivables balances to prioritize payments accordingly.
- Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
- Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
- Developed monthly financial statements for management review, enabling better decision-making based on accurate data.
Credit Underwriter
GoEasy Financial
09.2013 - 12.2015
- Streamlined internal processes by developing and implementing standardized underwriting procedures and checklists.
- Achieved a high level of accuracy in analyzing credit applications, resulting in well-informed lending decisions and reduced financial risk.
- Continuously improved personal productivity through ongoing training sessions and staying updated on industry best practices.
- Enhanced the efficiency of the underwriting process by implementing comprehensive risk assessment models.
- Built strong relationships with clients, fostering trust and loyalty in the company''s services.
- Upheld strict adherence to confidentiality policies when handling sensitive client information, preserving trust within the organization.
- Conducted detailed analyses of financial ratios to accurately determine an applicant''s ability to repay loans on time.
- Improved loan approval rates by meticulously analyzing credit data and financial statements.
Education
No Degree - Accounting And Finance
George Brown College
Toronto09-2019
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Organized and efficient
- Issue resolution
- Client relationship management
- Clear and articulate phone manner
- Excellent time management
Languages
English
Professional Working
Timeline
Inside Sales Representative/Customer Service Representative
Tal Products
07.2019 - Current
Account Executive - Payables and Receivables
Century Home Fashion
09.2018 - 07.2019
Credit Underwriter
GoEasy Financial
09.2013 - 12.2015
No Degree - Accounting And Finance
George Brown College
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